At a Glance
- Tasks: Provide first-line IT support and assist students and staff face-to-face.
- Company: Join Birmingham Newman University, a supportive and inclusive workplace.
- Benefits: Part-time hours, flexible schedule, and opportunities for skill development.
- Other info: Equal Opportunity Employer committed to diversity and inclusion.
- Why this job: Gain hands-on experience in IT while helping others in a vibrant university setting.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 30000 - 32000 £ per year.
Part-time IT Service Desk Technician – Mondays and Tuesdays – at Birmingham Newman University.
Responsibilities:
- Perform first-line support on a busy IT Service Desk: answer and log calls, deal with staff, students and visitors face-to-face, log incidents and emails, and escalate issues to colleagues.
Qualifications:
- Experience in a customer-facing role; effective communication skills at all levels.
- Excellent IT skills, including knowledge of Microsoft products such as Microsoft 365, Teams, OneDrive and SharePoint.
- Willingness to learn and develop further IT skills.
Other:
- Equal Opportunity Employer.
- Birmingham Newman University is located on Genners Lane, Bartley Green, Birmingham, West Midlands, B32 3NT.
- Proud member of the Disability Confident employer scheme.
IT Service Desk Technician employer: Career Choices Dewis Gyrfa Ltd
Birmingham Newman University is an excellent employer, offering a supportive work culture that values diversity and inclusion. As a part-time IT Service Desk Technician, you will benefit from flexible working hours, opportunities for professional development, and the chance to engage with a vibrant community of staff and students in a dynamic educational environment. The university's commitment to employee growth and its status as a Disability Confident employer make it a rewarding place to build your career.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Technician
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Career Choices Dewis Gyrfa Ltd and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Career Choices Dewis Gyrfa Ltd and let us see your personality shine through!
We think you need these skills to ace IT Service Desk Technician
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Career Choices Dewis Gyrfa Ltd.
Get Familiar with Our Brand:Before applying, take some time to learn about Career Choices Dewis Gyrfa Ltd and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Career Choices Dewis Gyrfa Ltd.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Career Choices Dewis Gyrfa Ltd will surely appreciate.
