At a Glance
- Tasks: Provide IT support and enhance production workflows in a creative animation studio.
- Company: Join an award-winning animation studio in vibrant Bristol.
- Benefits: Enjoy flexible hours, competitive pay, and 29 days holiday plus half-day Fridays.
- Other info: Opportunity for career growth in a collaborative and inclusive environment.
- Why this job: Be part of a dynamic team that values creativity, diversity, and innovation.
- Qualifications: Experience in IT support and a passion for animation/VFX tools.
The predicted salary is between 28000 - 32000 £ per year.
Hours - 37.5 hours per week, flexible working patterns available (occasional out of office hours required)
Contract: Fixed Term
PAYE Pay - £28,000 - £32,000 (depending on experience)
Holiday - 29 days holiday and half-day Fridays every month
Start date: June 2026
End date: June 2027 (fixed-term contract with possibility of extension)
Location: Bristol, UK in-house. You must be eligible to work in the UK
We are looking for an enthusiastic person to fill this role, which combines day-to-day IT support with involvement in production pipeline tools and workflows. You’ll ensure our studio runs smoothly while contributing to the development and maintenance of pipeline integrations (e.g. ftrack/shotgrid).
A Productions is an award-winning animation studio based in central Bristol. Our success in creating engaging, original and award-winning content is made possible through the unique chemistry of the creative teams we build. This shared vision is underpinned by our focus on diversity and inclusion, staff wellbeing and ensuring an authentic voice across all our productions. Delivering a creative, inclusive work community that encourages collaboration, engagement and mutual trust at its core.
General Duties- Install, configure, and maintain software across artist workstations
- Manage user accounts and permissions (Microsoft 365 and Active Directory)
- Provide first-line day-to-day IT support (hardware, networking, troubleshooting)
- Work with external IT support company on infrastructure upgrades, maintenance and installation
- Support and maintain production tools and pipeline integrations.
- Assist with automation and scripting tasks where appropriate.
- Manage backups, archiving, and data integrity across projects.
- Work with production and technical teams to improve workflows and file management
- Experience in IT support, systems administration, or similar role
- Familiarity with Windows/Mac environments in a studio setting
- Experience with Microsoft 365 administration
- Basic scripting ability (Python preferred)
- Interest in animation/VFX pipelines and tools (ftrack, ShotGrid, Maya, Toonboom Harmony etc.)
- Strong problem-solving and communication skills
- Excellent communication skills with the ability to explain technical concepts clearly.
- Proactive and self-motivated with the ability to liaise directly with production teams to troubleshoot and maintain workflows.
- Work on both project and day-to-day support issues simultaneously.
- Experience with Animation software and processes (but not limited to) Toonboom Harmony, Autodesk 3DS Max and Maya, Adobe CC suite
- Knowledge of pipeline frameworks or asset management systems
- Experience with cloud storage, backup strategies, or NAS systems
IT& Pipeline Support Assistant employer: Career Choices Dewis Gyrfa Ltd
A Productions is an award-winning animation studio located in the vibrant city of Bristol, offering a dynamic and inclusive work environment that prioritises employee wellbeing and professional growth. With flexible working patterns, generous holiday allowances, and a commitment to diversity, we foster a collaborative culture where creativity thrives and every voice is valued. Join us to be part of a team that not only supports your career development but also encourages you to contribute to innovative projects in the exciting world of animation.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT& Pipeline Support Assistant
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend events, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your IT support and pipeline integration abilities. This will give potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common questions related to IT support and animation pipelines. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our awesome team!
We think you need these skills to ace IT& Pipeline Support Assistant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your IT support experience and any familiarity with animation/VFX tools to catch our eye!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about this role. Share specific examples of how you've tackled similar challenges in the past, especially in IT support or pipeline management.
Show Off Your Technical Skills:Don’t shy away from showcasing your technical abilities! Mention any scripting experience, particularly with Python, and your knowledge of software like Microsoft 365, ftrack, or ShotGrid.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Tech
Make sure you brush up on your IT support skills, especially with Windows and Mac environments. Be ready to discuss your experience with Microsoft 365 administration and any scripting you've done, particularly in Python. This will show that you're not just familiar with the tools but can also contribute to the production pipeline.
✨Show Your Passion for Animation
Since this role is in an animation studio, it’s crucial to express your interest in animation and VFX pipelines. Familiarise yourself with tools like ftrack, ShotGrid, and Maya. Bring examples of how you've used these tools or similar ones in past projects to demonstrate your enthusiasm and knowledge.
✨Problem-Solving Scenarios
Prepare to discuss specific instances where you've solved technical issues. Think about challenges you've faced in IT support and how you resolved them. This will highlight your problem-solving skills and ability to work under pressure, which are key for this role.
✨Communication is Key
Practice explaining technical concepts in simple terms. You might be asked to describe how you would communicate a complex issue to a non-technical team member. Being able to convey information clearly will show that you can effectively liaise with production teams and maintain smooth workflows.
