At a Glance
- Tasks: Assist customers via phone, email, and web chat while resolving their issues.
- Company: Join Capgemini, a leading tech company with a supportive team culture.
- Benefits: Earn £16.11 per hour with flexible 4 on/4 off shifts and career growth.
- Other info: Great opportunity for personal development in a dynamic environment.
- Why this job: Kickstart your career in tech while delivering exceptional customer service.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 16.11 - 16.11 £ per hour.
Salary: £16.11 per hour (Combined standard rate and shift allowance)
Location: Capgemini, Inverness
Hours: 4 on / 4 off shift pattern (18:00-07:00 nights, 07:00-18:00 days)
Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini.
What you'll do
- Respond to customer requests via telephone, email, and web chat
- Log all requests using the appropriate call logging software
- Resolve issues or provide advice and guidance where possible over the phone
- Assign calls to the relevant support teams when needed
- Action Back Office requests when required
- Advise customers and support teams on known problems/workarounds
- Keep customers updated on the progress of their request or incident
- Contribute to team success by meeting agreed personal targets
What you'll bring
- Excellent communication skills, both verbal and written
- A genuine passion for delivering great customer service
- Willingness to learn and adapt
- Ability to work independently and as part of a team
- Strong problem-solving skills
- Confidence working under pressure
If you're looking for a steppingstone into a career in technology, this could be your next move.
Customer Service Advisor (4 on/ 4 off) in Inverness employer: Career Choices Dewis Gyrfa Ltd
Join a pioneering agricultural enterprise in Shropshire that values innovation and sustainability, offering a competitive salary and accommodation support. As a Mixed Farm Worker, you'll benefit from hands-on training in both modern fruit production and regenerative livestock management, fostering your professional growth in a supportive and dynamic work environment. This role is perfect for those eager to develop their skills while contributing to a forward-thinking farm committed to excellence.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
