Intensive Family Wellbeing Support Worker

North Somerset Council is committed to providing high quality services to all our children in North Somerset and would like for someone who is able to engage with our culturally rich, diverse communities, to join our Family Wellbeing team and be part of children’s journey.

The Family Wellbeing Team are responsible for providing early help support to families with children aged 0-19 years of age and to young people up to the age of 25 with Special Educational Needs or Disabilities (SEND). We are committed to creating a fair, green, and more inclusive environment for children to be provided with the skills to support their best start in life.

The Role: North Somerset Council’s Family Wellbeing Service is looking for a dedicated and experienced Family Support worker to join our dynamic team. This is your chance to be part of a service that truly makes an impact. The team you are joining is responsible for supporting families with children 0-19 who are experiencing difficulties, who has been referred through the children`s front door. In this role, you will be providing front-line support where you will be helping and empowering families to access the support they need and connecting them with services that make a real difference.

Key Responsibilities:

• Assessing Family’s needs using the Continuum of Need; providing brief intervention that will empower families to create change.
• Acting as a bridge between families and services, offering a warm welcome and practical guidance.
• Act as an advocate, recognising that each child’s journey is unique and shaped by their individual religious beliefs, faiths, values, and cultural backgrounds, and embrace and share these differences with respect and understanding.
• Building strong relationships with community groups, professionals, and voluntary sector organisations.
• Engaging professionals to come round a family to ensure that family have a robust Early Help Plan.
• Promoting inclusive access to services and encouraging self-referrals.
• Helping shape the future of Early Help in North Somerset.

About You: We are looking for an individual who is passionate about supporting families and building stronger communities. If you’ve worked in fast-paced setting, thrive on building meaningful relationships with children and parents, and want to bring creativity and care to your work—we’d love to hear from you. We welcome applicants from all backgrounds and communities who possess the following skills and experience:

• A Level 3 qualification in a relevant field (e.g., health, wellbeing, youth work, community development).
• Significant relevant experience of working with children and families.
• Strong communication, empathy, and problem-solving skills.
• Confidence in working independently and collaboratively.
• A flexible approach to working hours, including evenings and weekends.
• A commitment to safeguarding, equality, and inclusion.
• Some experience of acting as a lead professional or key worker for a child or family.
• Experience of using IT systems (email, word processing & spreadsheet).

Essential Criteria:

• Direct work with families: Experience in family support, youth work, social work, or community navigation.
• Multi-agency collaboration: Experience working with local support services, community organisations, and professionals across sectors.
• Cultural competence: Experience working with people from diverse cultural backgrounds.
• Outcome evaluation: Familiarity with measuring and evaluating early help interventions.
• Communication skills: Ability to communicate effectively.

Desirable Criteria:

• Public sector background: Experience in public services and case management.
• Crisis intervention: Experience supporting families in challenging situations.
• Training delivery: Experience in leading workshops or training programmes.
• Behaviour change: Experience supporting individuals through change processes.

Proud member of the Disability Confident employer scheme.