At a Glance
- Tasks: Join our ICU team as a receptionist, supporting patients and families with a friendly smile.
- Company: North Bristol NHS Trust, dedicated to providing excellent healthcare.
- Benefits: Full-time role with flexible hours and opportunities for training and development.
- Other info: Inclusive workplace welcoming applicants from all backgrounds.
- Why this job: Make a real difference in patients' lives while gaining valuable experience in healthcare.
- Qualifications: Strong communication skills and basic computer proficiency required.
The predicted salary is between 23615 - 25674 £ per year.
An exciting opportunity has arisen for a self-motivated, enthusiastic individual to join our Reception team on the Intensive Care Unit. The post involves working on a busy reception desk, admitting and discharging patients, helping relatives, supporting clinical staff in day-to-day operations, and welcoming visitors to the department. Full time. Requires flexibility to cover the reception area from 08:00 to 20:00 Monday-Friday and on Saturdays/Sundays, and to provide colleague cover as needed.
Key Responsibilities
- Assisting patient families, friends and staff visiting the unit.
- Receive visitors to the unit in a polite and friendly manner.
- Ensure that relevant Unit, Trust and NHS information is readily available for relatives.
- Perform routine clerical duties involved in the admission, transfer and discharge of patients, including filing, tracing and maintaining all notes, x-rays, investigation reports, blood transfusion cards and other records pertaining to the unit.
- Answer telephone enquiries in a friendly, courteous manner with due regard for patient confidentiality and forward information promptly to relevant personnel.
- Ensure that all patients are admitted, transferred and discharged in a timely manner.
- Receive, sort, distribute and redirect mail to patients and staff.
- Complete non-stock requisitions as necessary.
- Use photocopier and fax machines.
- Use computer to update demographic patient information, including admissions, transfers and discharge information as directed by nursing staff.
- Be aware of financial restraints on ordering supplies and services.
- Collect and deliver items to other wards and departments as instructed.
- Ensure that all notes are sent to coding immediately following discharge.
- Process donations to the unit in accordance with Trust policies.
- Undertake correspondence as directed by the Senior Nursing Team.
- Undertake appropriate clerical and administrative training to maintain required skills and competencies.
- Keep up to date with changes to Trust policies and documentation.
Key Qualifications
- Excellent communication skills, both face-to-face and over the telephone.
- Computer skills and proficiency in Excel spreadsheets.
- Ability to handle varied administrative duties and adapt to changing priorities.
We welcome applicants from all underrepresented groups.
Intensive Care Unit Receptionist | North Bristol NHS Trust employer: Career Choices Dewis Gyrfa Ltd
North Bristol NHS Trust is an exceptional employer that prioritises the well-being and development of its staff, offering a supportive work culture where teamwork and compassion are at the forefront. As an ICU Receptionist, you will play a vital role in patient care while benefiting from comprehensive training opportunities and flexible working hours that accommodate your lifestyle. Join us in a dynamic environment that values diversity and fosters professional growth, making a meaningful impact in the lives of patients and their families.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Intensive Care Unit Receptionist | North Bristol NHS Trust
✨Tip Number 1
Get to know the team! If you can, reach out to current staff or even the hiring manager on LinkedIn. A friendly message can go a long way in making a memorable impression.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with patients and families, try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Be flexible and show it! Highlight your adaptability during interviews. Mention any past experiences where you successfully juggled multiple tasks or adapted to sudden changes.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find more roles that suit your skills and interests there!
We think you need these skills to ace Intensive Care Unit Receptionist | North Bristol NHS Trust
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the role shine through! We want to see that you're excited about joining our team and making a difference in the ICU. A little enthusiasm goes a long way!
Tailor Your CV:Make sure to customise your CV to highlight relevant experience and skills that match the job description. We’re looking for excellent communication skills and administrative abilities, so showcase those prominently!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’d be a great fit for the role!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an ICU Receptionist. Familiarise yourself with the key tasks like admitting and discharging patients, handling enquiries, and supporting clinical staff. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this position, prepare examples of how you've effectively communicated in previous roles. Think about times when you’ve handled difficult situations or provided exceptional service to patients and families. This will highlight your ability to connect with people in a busy environment.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle specific situations, such as dealing with upset relatives or managing multiple tasks at once. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to stay calm under pressure.
✨Demonstrate Flexibility and Team Spirit
The job requires flexibility in working hours and covering for colleagues. Be prepared to discuss your availability and willingness to adapt to changing priorities. Share examples of how you’ve worked well in a team and supported others in previous roles to show you’re a great fit for their dynamic environment.
