At a Glance
- Tasks: Lead and manage teams to ensure smooth patient access and booking processes.
- Company: Bolton NHS Foundation Trust, dedicated to quality healthcare.
- Benefits: Full-time role with competitive salary and job security.
- Other info: Join a supportive team with opportunities for professional growth.
- Why this job: Make a real difference in patient care while developing your leadership skills.
- Qualifications: Experience in operational management and a passion for customer care.
The predicted salary is between 37338 - 44962 € per year.
Full time 37.5 hours per week. Permanent post. With the guidance and supervision from the Capacity Planning Co‑ordinator, will lead and manage their teams effectively in line with Trust policy and protocols. Ensuring the teams are positively supported and guided through all aspects of their daily duties and conduct.
Is responsible for the day‑to‑day operational management of the access and booking targets in relation to the whole patient journey for the designated specialties. Will ensure a focus is maintained on customer care standards at all times and represents the service of Access, Booking and Choice in a professional manner.
Supporting the daily operational management of capacity and booking for Inpatients and Outpatients. Work flexibly to ensure all aspects of the services are supported in terms of staffing, ensuring staff are redeployed effectively to meet the service needs.
Follow systems in place that assist the service user and the staff to provide a safe and effective access and booking experience. Will have a clear understanding and working knowledge of all current access targets.
Meet frequently as required with the Capacity Planning Co‑ordinator to flag any issues relating to capacity and staffing. Actively seeking new ways of working that will assist staff to provide a quality service at all times.
Contributing to success against locally and nationally agreed targets, including waiting list management, validation and adherence to RTT timeframes. Responds and actions any requests for information in the absence of their line manager.
Inpatient/Outpatient Facilitator | Bolton NHS Foundation Trust employer: Career Choices Dewis Gyrfa Ltd
Bolton NHS Foundation Trust is an exceptional employer that prioritises the well-being and professional development of its staff. With a strong commitment to fostering a supportive work culture, employees benefit from comprehensive training opportunities and a focus on customer care standards, ensuring a rewarding experience in both inpatient and outpatient services. Located in Bolton, the Trust offers a dynamic environment where team collaboration and innovative practices are encouraged, making it an ideal place for those seeking meaningful employment in healthcare.
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Inpatient/Outpatient Facilitator | Bolton NHS Foundation Trust
✨Tip Number 1
Network like a pro! Reach out to current employees at Bolton NHS Foundation Trust on LinkedIn or through mutual connections. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the Trust's values and recent initiatives. We want to show that we’re not just a good fit for the role, but also for the culture. Tailor our answers to reflect how we align with their mission.
✨Tip Number 3
Practice makes perfect! Grab a mate and do some mock interviews. This will help us articulate our experience and skills confidently, especially around operational management and customer care standards.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen. Plus, it shows we’re genuinely interested in being part of the Bolton NHS team.
We think you need these skills to ace Inpatient/Outpatient Facilitator | Bolton NHS Foundation Trust
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Inpatient/Outpatient Facilitator role. Highlight your experience in managing teams and your understanding of patient journey processes, as these are key aspects of the job.
Showcase Your Customer Care Skills:Since customer care standards are a big deal for us, don’t forget to mention any relevant experience you have in providing excellent service. Share specific examples that demonstrate how you've positively impacted patient experiences.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We want to see your qualifications and enthusiasm without wading through unnecessary fluff!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Stuff
Make sure you have a solid understanding of the role and the Trust's policies. Familiarise yourself with the access and booking targets, as well as customer care standards. This will show that you're genuinely interested and prepared.
✨Showcase Your Leadership Skills
As a facilitator, you'll be leading teams, so be ready to discuss your leadership style. Think of examples where you've effectively managed a team or resolved conflicts. Highlight how you support and guide others in their daily duties.
✨Be Ready for Scenario Questions
Expect questions about how you'd handle specific situations, like managing capacity issues or redeploying staff. Prepare some scenarios from your past experience that demonstrate your problem-solving skills and adaptability.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the role and the Trust. Inquire about the current challenges they face in capacity management or how they measure success against targets. This shows you're thinking ahead!
