At a Glance
- Tasks: Monitor customer environments and troubleshoot incidents across network, server, and cloud platforms.
- Company: Join IDS-INDATA, a growing company in IT infrastructure and cybersecurity.
- Benefits: Structured training, certification support, and clear career progression opportunities.
- Other info: Entry-level role with potential for shift-based work and 24x7 coverage.
- Why this job: Kickstart your IT career with hands-on experience and a supportive team.
- Qualifications: Basic networking knowledge and strong communication skills are essential.
The predicted salary is between 25000 - 32000 £ per year.
IDS-INDATA is seeking a Level 1 Infrastructure NOC Engineer to join our Service Operations team. This is an entry-level role suited to graduates or early-career candidates looking to build a career in IT infrastructure, networking, or cybersecurity.
The role involves monitoring customer environments, responding to alerts, logging and managing incidents, and performing initial troubleshooting across network, server, and cloud platforms. You will be responsible for ensuring issues are correctly prioritised and escalated, maintaining accurate ticket updates, and following defined operational procedures and runbooks.
You will support routine service requests such as account provisioning, system checks, and scheduled maintenance activities, while also identifying potential security concerns and escalating them to specialist teams where required. Strong attention to detail, good communication skills, and a willingness to learn are essential, along with a basic understanding of networking concepts such as TCP/IP, DNS, and DHCP, and familiarity with Windows or Linux systems.
The role operates on a standard Monday to Friday (8x5) working pattern, with participation in an on-call rota once training has been completed. As the organisation continues to expand its managed services capability, there is an expectation that the team will transition to a shift-based model providing extended or 24x7 coverage, with a shift allowance applied when introduced.
This position offers a clear development pathway into Level 2 engineering roles and beyond, with opportunities to progress into Network Engineering, Server or Cloud Professional Services, or SOC and security-focused roles. IDS-INDATA provides structured training, certification support, and hands-on experience across enterprise customer environments.
Infrastructure NOC Engineer employer: Career Choices Dewis Gyrfa Ltd
IDS-INDATA is an excellent employer for aspiring IT professionals, offering a supportive work culture that prioritises employee growth and development. With structured training and certification support, you will gain hands-on experience in a dynamic environment while working alongside experienced teams. The standard Monday to Friday schedule, combined with the potential for shift-based roles, ensures a balanced work-life experience as you build your career in IT infrastructure and cybersecurity.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Infrastructure NOC Engineer
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend meetups, webinars, or even online forums related to IT infrastructure and cybersecurity. You never know who might have a lead on your dream job!
✨Tip Number 2
Don’t just sit back and wait for job alerts. Be proactive! Reach out to companies you admire, like IDS-INDATA, and express your interest. A friendly email or LinkedIn message can go a long way in making you stand out.
✨Tip Number 3
Prepare for interviews by brushing up on your technical knowledge. Make sure you understand the basics of networking concepts like TCP/IP, DNS, and DHCP. Being able to chat confidently about these topics will show you're ready for the role.
✨Tip Number 4
Finally, don’t forget to apply through our website! We’ve got loads of opportunities that could be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Infrastructure NOC Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant skills and experiences that match the job description. We want to see how your background fits with the role of an Infrastructure NOC Engineer, so don’t be shy about showcasing your knowledge of networking concepts and any hands-on experience you have.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about this role and how you can contribute to our Service Operations team. We love seeing enthusiasm and a willingness to learn, so let your personality come through!
Showcase Your Attention to Detail:In this role, attention to detail is key. When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure their application is polished and professional.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re proactive and keen to join our team!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Basics
Make sure you brush up on your understanding of networking concepts like TCP/IP, DNS, and DHCP. Being able to discuss these topics confidently will show that you have a solid foundation for the role.
✨Show Your Willingness to Learn
This position is perfect for early-career candidates, so don’t hesitate to express your eagerness to learn and grow. Share examples of how you've tackled new challenges in the past or any relevant training you've undertaken.
✨Demonstrate Attention to Detail
Since the role involves logging incidents and maintaining ticket updates, highlight your attention to detail. You could mention any experiences where being meticulous made a difference, whether in studies or previous jobs.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills. Think about how you would respond to alerts or troubleshoot issues. Practising these scenarios can help you articulate your thought process during the interview.
