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- Tasks: Deliver engaging training sessions and manage the induction process for new starters.
- Company: Join G4S at Hinkley Point C, a leading energy project in Somerset.
- Benefits: Enjoy a competitive salary, discounts, and a health cash plan.
- Other info: Flexible working hours with opportunities for career growth.
- Why this job: Make a real impact by shaping the onboarding experience for new team members.
- Qualifications: Teaching certification and customer service experience preferred.
The predicted salary is between 18 - 18 £ per hour.
Great opportunity to work as an Induction and Training Facilitator on our prestigious contract at Hinkley Point C in Somerset.
Location: Bridgwater
Hours: 40 hours per week, working normal office hours (Mon-Fri) but will require flexibility and potential Saturday working
Salary: £18.07 per hour (£37,688.89 per annum)
Induction and Training Facilitators will be responsible for the delivery of the HPC Project Introduction and HPC Temporary Worker Induction. The role will be customer facing and also responsible for administrative activities relating to the day to day running of the Hinkley Point C Induction Centre. The development of a centralised Site Induction Centre is new to EDF Energy and will require careful and detailed management. The intention is to mirror good practice by bringing together a multitude of different processes and coordinating them efficiently to ensure a swift transition to the Hinkley Point C site.
Employed by G4S, the Induction and Training Facilitators will join the existing Induction Team at our modern Induction Centre located in Bridgwater, Somerset. Often working on their own initiative and liaising with internal and external stakeholders, a proactive and fastidious approach to work is essential. Customer focus is key to the successful operation of the team, so the role holder will need to display excellent customer service skills. Proficiency in IT and administration is essential.
Key Responsibilities- To deliver the HPC Project Introduction and Temporary Worker Introduction to new starters and individuals coming back onto the project
- To ensure that the sessions meet the required learning objectives and aims as set out by Project Training, to be delivered to a high standard in accordance with the agreed Project Training documentation
- To complete administrative tasks relating to the organising and running of the HPC Project Introduction and Temporary Worker Introduction
- Assisting with the management of shared mailboxes, providing answers to questions from Induction attendees and Onboarding Teams
- To be one of the first points of contact for individuals attending the Project Introduction and Temporary Worker Induction.
- Assist and support the Inductees throughout the training sessions
- Ensure any concerns relating to the learning or behaviours of induction attendees are escalated appropriately
- Conduct Drug & Alcohol Testing
- Full in-house training provided
- Communicate the process and expectations for the running of the day
- Efficiently and effectively update and maintain data in the Workforce Information Management System (internal onboarding system)
- Effective communication with all key stakeholders
- Maintain customer focus and seek to resolve any challenges that arise with Inductees harmoniously
- Maintain strict confidentiality at all times
- Confidence in delivering presentations/training to groups of people
- IT skills are essential, must have prior experience in MS office applications and preferably SAP or similar products
- Strong administration background
- Good organisational skills
- Flexible, organised, methodical
- Ability to work under pressure and manage a busy schedule
- Ability to work independently and be proactive
- Flexible approach with the ability to multi-task and work on own initiative
- Discretion
- Confidentiality when dealing with personal information
- A recognised teaching certification at L3 Delivery in Training, L3 Award in Education and Training (PTLLS) or above is desirable
- Experience working within a busy and fast-paced customer service environment
- Experience delivering presentations or training to groups of individuals is desirable
- Highest levels of integrity, respectfulness and professionalism required at all times
- Open, trusting and in the spirit of mutual support, especially when dealing with conflicts of interest
- An engaging and proactive 'can do' attitude where successes and failures are shared
- Providing clear expectations on what support we can give, ensuring we are following through with any agreed action
- Listen and communicate effectively
- Ability to communicate with all members of the team including Supervisors and Management
- Team player
- Able to produce a five year verifiable work history
- Flexible working arrangements (this could include but not limited to job rotation and a requirement for overtime as well as the possibility for Saturday working during peak periods)
- Permanent contract - 224 hours (28 days per annum inclusive of Bank Holiday entitlement)
- Discounts: Dell, Vodafone and O2 Perks at Work (national discount scheme)
- Aviva car, home and travel insurance discount
- Health Saturday Fund (health cash plan for you and your family)
- G4S are a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive.
- They prioritise accessibility, support, and opportunity for all employees.
Induction and Training Facilitator - Hinkley Point C employer: Career Choices Dewis Gyrfa Ltd
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Induction and Training Facilitator - Hinkley Point C
✨Tip Number 1
Get to know the company! Research Hinkley Point C and G4S to understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your presentation skills! As an Induction and Training Facilitator, you'll be delivering sessions to groups. Rehearse your delivery style and get comfortable with the content to boost your confidence when it’s showtime.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Induction and Training Facilitator - Hinkley Point C
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Induction and Training Facilitator role. Highlight your relevant experience in training, customer service, and administration to show us you're the perfect fit for Hinkley Point C.
Show Off Your Skills: Don’t forget to showcase your IT skills and any teaching certifications you have. We want to see how you can deliver engaging training sessions and manage administrative tasks efficiently.
Be Personable: Since this role is customer-facing, let your personality shine through! Use your cover letter to convey your proactive attitude and excellent communication skills, as these are key to success in our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding the recruitment process.
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Induction and Training Facilitator. Familiarise yourself with the key tasks like delivering training sessions and managing administrative duties. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is customer-facing, be prepared to discuss your experience in providing excellent customer service. Think of specific examples where you've successfully handled challenges or improved a customer's experience. This will demonstrate your ability to maintain a customer-focused approach.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you'd handle real-life situations, such as dealing with difficult attendees or managing tight schedules. Practise your responses to these scenarios, highlighting your proactive and methodical approach to problem-solving.
✨Demonstrate Your IT Proficiency
As proficiency in IT is essential for this role, be ready to discuss your experience with MS Office applications and any other relevant software. If you have experience with SAP or similar products, mention it! This will show that you're equipped to handle the administrative aspects of the job.