At a Glance
- Tasks: Assist customers with housing queries and resolve complaints over the phone.
- Company: Leading UK housing services provider with a focus on customer satisfaction.
- Benefits: Flexible working, medical insurance, and a supportive team environment.
- Other info: Hybrid role with weekend shifts and great career progression opportunities.
- Why this job: Join a dynamic team and make a difference in people's lives through excellent service.
- Qualifications: Strong customer service skills and at least one year of experience.
The predicted salary is between 25000 - 30000 € per year.
A leading UK housing services provider is seeking a skilled Customer Services Advisor for a hybrid role in Liverpool.
Responsibilities include:
- Handling calls related to repairs
- Providing assistance with customer complaints
The ideal candidate will have:
- Strong customer service skills
- A year of experience
- An exceptional telephone manner
This full-time position requires a rota that includes weekends and offers numerous employee benefits, including flexible working arrangements and medical insurance.
Hybrid Housing Customer Service Advisor employer: Career Choices Dewis Gyrfa Ltd
As a leading UK housing services provider, we pride ourselves on fostering a supportive and inclusive work culture that prioritises employee well-being and growth. Our hybrid role in Liverpool offers flexible working arrangements, comprehensive medical insurance, and opportunities for professional development, making it an excellent choice for those seeking a meaningful career in customer service.
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Housing Customer Service Advisor
✨Tip Number 1
Make sure you know the company inside out! Research their values, mission, and recent news. This will help us tailor our conversations and show that we’re genuinely interested in being part of their team.
✨Tip Number 2
Practice your telephone manner before the interview. Since this role is all about handling calls, let’s ensure we sound confident and friendly. A mock call with a friend can do wonders!
✨Tip Number 3
Prepare some questions to ask during the interview. This shows that we’re engaged and keen to learn more about the role and the company culture. Plus, it gives us a chance to see if it’s the right fit for us too!
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can leave a lasting impression and keep us on their radar. Let’s show them we’re excited about the opportunity!
We think you need these skills to ace Hybrid Housing Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience, especially any roles where you've handled calls or dealt with complaints. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Hybrid Housing Customer Service Advisor role. Share specific examples of your experience and how you can contribute to our team.
Show Off Your Telephone Skills:Since this role requires an exceptional telephone manner, consider mentioning any relevant experience in your application. We love candidates who can communicate clearly and effectively, so let us know how you excel in this area!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the hiring process!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Stuff
Before the interview, make sure you understand the company and its services. Familiarise yourself with common housing issues and customer service scenarios. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Skills
Prepare examples from your past experience that highlight your customer service skills. Think of specific situations where you resolved complaints or handled difficult calls. This will demonstrate your ability to manage similar challenges in this new role.
✨Practice Your Telephone Manner
Since the role requires an exceptional telephone manner, practice speaking clearly and professionally. You could even record yourself or do mock interviews with a friend to refine your tone and delivery. Remember, first impressions count!
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, team dynamics, or the specifics of the hybrid working arrangement. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
