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- Tasks: Manage Crown Court Legal Aid cases and support customers through phone conversations.
- Company: Advantis Credit, a supportive and customer-focused legal aid team.
- Benefits: Competitive salary, flexible working, up to 35 days holiday, and structured training.
- Why this job: Make a real impact by helping people navigate complex legal processes.
- Qualifications: GCSE Maths and English at Grade 4/C or above; call centre experience is a bonus.
- Other info: Enjoy a friendly team culture with opportunities for personal growth.
The predicted salary is between 26300 - 26300 £ per year.
At Advantis Credit, our Legal Aid team is responsible for the fair and effective recovery of public funds on behalf of the Legal Aid Agency. As a Legal Aid Administrator, you'll play a key role in managing Crown Court Legal Aid cases, speaking directly with defendants, solicitors and third parties to progress cases, resolve queries and recover outstanding Legal Aid contributions in line with strict contractual and regulatory requirements.
This role combines purposeful customer conversations with accurate case administration. You'll need to be confident handling recovery discussions, gathering information, and agreeing sustainable repayment arrangements, while ensuring every case is progressed compliantly and professionally.
What You’ll Do
- Handle both inbound and outbound calls related to Crown Court Legal Aid contributions
- Provide clear, professional guidance to customers and third parties, making complex information easier to understand
- Proactively progress cases by requesting information, resolving queries and supporting recovery of outstanding balances
- Agree repayment arrangements that are reasonable, sustainable and aligned to individual circumstances
- Complete day-to-day case administration, keeping records accurate and up to date across internal systems
- Produce professional written correspondence where needed, responding to customer and client queries
- Follow compliant collection activity, applying appropriate next steps where necessary and within guidelines
- Work towards individual and team targets, raising any risks or issues early so cases don’t stall
Who You Are
- A confident communicator who’s comfortable on the phone and knows how to keep conversations respectful and on track
- Calm and empathetic, with the ability to handle sensitive situations without becoming flustered
- Organised and methodical
- You take pride in getting the details right
- Able to balance call activity with accurate admin, switching focus without losing quality
- Comfortable taking ownership and progressing work proactively, rather than waiting to be chased
- You hold GCSE Maths and English at Grade 4/C or above (or equivalent)
- Bonus points if you’ve worked in a call centre environment, have experience in collections/negotiation, or have supported customers who may be vulnerable or in difficult circumstances
Working Pattern & Location
During your training period, you’ll be office-based in Bolton so you can learn the role properly with support around you. Once training is successfully completed, working from home is optional, with one agreed anchor day per week in the Bolton office.
Why Advantis?
Joining Advantis means more than just a job. In Legal Aid, you’ll:
- Help people navigate a process that can feel daunting, and bring calm and clarity when it matters
- Build experience across customer contact, casework and administration
- Be part of a supportive, close-knit team where people muck in, share knowledge and look out for each other
- Work for a business that takes customer outcomes seriously and backs its people to do the right thing
What We Offer
- Competitive salary £26,300 per annum
- A predictable, life-friendly working pattern that supports work-life balance: Monday to Friday, hours between 8am - 5.30pm
- Structured training and support to build confidence in both customer conversations and case administration
- A supportive culture where you’re trusted to do a good job and encouraged to grow
- Up to 35 days holiday per year (including bank holidays)
- Two paid volunteering days per year
- Employee Assistance Programme offering confidential support whenever you need it
- Death in service benefit
- Enhanced family leave policies
- Pension scheme
- Regular employee awards, incentives and social events
- DBS and financial background checks as part of the role
Ready to make a real impact? If you’re someone who can balance empathy with accuracy, and you like the idea of a role that mixes customer contact with admin and case progression, we’d love to hear from you. Apply today and become a vital part of Advantis' success story.
Legal Aid Administrator (Telephone & Admin) in Horwich employer: Career Choices Dewis Gyrfa Ltd
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Legal Aid Administrator (Telephone & Admin) in Horwich
✨Tip Number 1
Get to know the company before your interview! Research Advantis Credit and their Legal Aid team. Understanding their values and mission will help you tailor your responses and show that you're genuinely interested in being part of their success.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of telephone communication, try role-playing with a friend or family member. Focus on being clear, professional, and empathetic in your conversations, just like you'll need to be with customers.
✨Tip Number 3
Prepare for common interview questions related to customer service and case administration. Think about examples from your past experiences where you've handled sensitive situations or resolved queries effectively. This will help you stand out as a confident communicator.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision. And remember, apply through our website for the best chance!
We think you need these skills to ace Legal Aid Administrator (Telephone & Admin) in Horwich
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Legal Aid Administrator role. Highlight your relevant experience, especially in customer service and administration, to show us you’re the perfect fit!
Showcase Your Communication Skills: Since this role involves a lot of phone conversations, let your written application reflect your communication style. Use clear and professional language, and don’t shy away from showing your empathetic side.
Be Detail-Oriented: We love candidates who pay attention to detail! Ensure your application is free from typos and errors. This shows us that you take pride in your work and can handle the accurate case administration we need.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Legal Aid Administrator. Familiarise yourself with the key tasks like handling calls, managing case administration, and providing guidance to customers. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since this role involves a lot of customer interaction, practice your phone communication skills. You might want to role-play with a friend or family member, simulating recovery discussions or explaining complex information clearly. This will help you feel more at ease during the actual interview.
✨Showcase Your Organisational Skills
Be prepared to discuss how you stay organised and manage your time effectively. Think of examples from past experiences where you balanced multiple tasks or maintained accurate records. This will demonstrate your ability to handle the administrative side of the job while keeping customer interactions professional.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle sensitive situations. Think about how you would approach a difficult conversation with a customer or resolve a query. Showing empathy while maintaining professionalism is key, so have some examples ready to illustrate your approach.