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- Tasks: Provide support to doctors and dentists, handling queries and administrative tasks.
- Company: Join the Mersey and West Lancashire Teaching Hospitals NHS Trust.
- Benefits: Part-time hours, competitive pay, and a chance to make a difference.
- Other info: Opportunity for personal growth and development in a supportive environment.
- Why this job: Be part of a team that supports healthcare professionals and enhances patient care.
- Qualifications: Experience in administration or customer service with strong communication skills.
The predicted salary is between 23900 - 25000 £ per year.
Vacancy 096 Mersey and West Lancashire Teaching Hospitals NHS Trust. Working Hours: 1 x 22.5 hours, part time position for 7 months covering maternity leave. Full days: Monday 7.5 hours, Tuesday 7.5 hours, Friday 7.5 hours.
Role Overview: The helpdesk administrator will provide a wide range of support and services to the resident Doctors and Dentists and colleagues in training. You will be required to demonstrate strong verbal/written communication skills and high attention to detail and accuracy along with taking personal responsibility for managing personal workload. You will support the delivery of high levels of customer service to all stakeholders both by dealing with queries raised during your daily Helpdesk phone shift and emails during administration time. The post holder will ensure that the team is delivering a professional, efficient service to employees in training and the wider stakeholder group. You will support the delivery of a high-level service to all Lead Employers stakeholders, requiring excellent communication skills, handling enquiries efficiently and providing excellent support, guidance, and advice in all aspects of the Lead Employer model.
Key Duties:
- Provide first contact resolution or triage telephone enquiries and direct to the relevant specialist teams using the established ticketing system (training will be given).
- Answer telephone calls and respond to email enquiries, supporting the Lead Employer service.
- Provide administrative support to the Lead Employer Service, including processing and recording information, communications to key stakeholders and input into Lead Employer information systems.
- Support the Employment Services Team Leader to identify incoming communication themes.
- Ensure Electronic Personal Files (EPF) are maintained and up to date.
- Promote good practice and improved ways of working with the team.
- Send out communications to stakeholders as required.
- Arrange meetings and events as required.
- Complete audits or surveys as required.
- Provide basic advice regarding HR policies, procedures, legislation, and terms and conditions of employment, including annual leave, special leave, maternity and recruitment procedures.
- Ensure work is in accordance with Trust policies and procedures.
- Offer basic advice to Trainees and Foundation Dentists, and other key stakeholders.
- Comply with NHS recruitment procedures.
- Adhere to escalation procedures to ensure timely processing of information.
- Contribute to the development and review of Lead Employer policies and procedures.
- Ensure all enquiries are handled courteously, effectively, and efficiently in line with agreed timescales.
- Refer complex queries to the relevant member of the Lead Employer service.
- Develop and maintain close working relationships with all Lead Employer stakeholders.
- Develop and maintain effective internal and external communication networks.
- Enter accurate and timely data onto HR/Workforce/Recruitment information systems and ensure data quality at all times.
- Ensure security of information in line with Records Management, Information Governance, Caldicott, Confidentiality and Data Protection policies.
- Process required data for trainees on the relevant systems.
- Ensure provision of accurate and timely information as requested.
- Support the team in achievement of published performance standards and SLAs.
- Contribute to the achievement of corporate objectives and the Lead Employer Service Level Agreement.
- Contribute to continuous improvement in efficiency and effectiveness of the Lead Employer Service.
- Work in partnership with colleagues to optimize opportunities for integrated service provision.
- Undertake and participate in projects as required.
- Maintain own development, including mandatory training and staying current on employment legislation and best practice.
- Adhere to relevant codes of practice and employment legislation, including NHS Employment Check standards.
Qualifications & Experience:
- Administration or customer service experience.
- Strong verbal and written communication skills.
- High attention to detail and accuracy.
- Self‑motivated, committed and resilient to provide professional and efficient advice and support.
Closing Date: This advert closes on Monday 4 May 2026.
Helpdesk Administrator - Employment Services employer: Career Choices Dewis Gyrfa Ltd
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Administrator - Employment Services
✨Tip Number 1
Get to know the company! Research Mersey and West Lancashire Teaching Hospitals NHS Trust, their values, and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role requires strong verbal and written communication, consider doing mock interviews with friends or family. This will help you articulate your thoughts clearly and confidently when it matters most.
✨Tip Number 3
Showcase your attention to detail! During interviews, share examples of how you've successfully managed tasks that required precision. This could be anything from handling sensitive information to ensuring data accuracy in previous roles.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you fresh in their minds.
We think you need these skills to ace Helpdesk Administrator - Employment Services
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Helpdesk Administrator role. Highlight your relevant experience in administration or customer service, and don’t forget to showcase those strong communication skills we’re looking for!
Show Off Your Attention to Detail: Since this role requires high attention to detail, ensure your application is free from typos and errors. Double-check everything before you hit send – it’s a great way to demonstrate your commitment to accuracy right from the start!
Be Personable and Professional: When writing your cover letter, let your personality shine through while maintaining professionalism. We want to see how you can connect with stakeholders and provide excellent support, so share any relevant experiences that highlight your customer service skills.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly. Plus, you’ll find all the details you need about the role and our team there.
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Helpdesk Administrator role. Familiarise yourself with the key duties listed in the job description, such as handling telephone enquiries and providing administrative support. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since strong verbal and written communication skills are crucial for this role, prepare examples of how you've effectively communicated in previous jobs. Think about times when you resolved customer queries or collaborated with colleagues. Practising these scenarios will help you articulate your experience during the interview.
✨Demonstrate Attention to Detail
Attention to detail is key for a Helpdesk Administrator. Be ready to discuss how you ensure accuracy in your work, whether it's through double-checking data entry or following up on tasks. You might even want to bring a sample of your work (if applicable) to showcase your meticulousness.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the team, the work environment, and the expectations for the role. This not only shows your interest but also helps you determine if the position is the right fit for you. Ask about their approach to continuous improvement and how they support staff development.