At a Glance
- Tasks: Lead the Front Office Team to ensure guests have an exceptional stay.
- Company: Aimbridge Hospitality, a global leader in hospitality with a people-first approach.
- Benefits: Industry-leading training, hotel discounts, uncapped incentives, and staff meals.
- Other info: Exciting career growth opportunities in a diverse and inclusive environment.
- Why this job: Join a dynamic team and make a real impact on guest experiences.
- Qualifications: Strong leadership, customer service skills, and organisational abilities required.
The predicted salary is between 24000 - 30000 £ per year.
Location: Tribe Manchester Airport
Who are we? Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.
What is in it for you? As part of the Aimbridge team, you will have access to industry leading benefits that include:
- Industry leading training and leadership development opportunities
- Hotel discounts portfolio wide
- Staff rates and up to 50% discount on food & beverage and spa
- Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
- 24/5 access to our employee assistance programme
- Uncapped incentives to reward you for your contributions
- Staff meals on duty
A day in the life of… As Front Office Supervisor you’ll be responsible for overseeing the Front Office Team and ensuring that guests receive excellent service during their stay.
Key Responsibilities: Key responsibilities include managing the front desk, handling guest complaints, managing reservations, and ensuring that guest rooms and common areas are clean and well-maintained. You will also assist the head of department in training staff, enforcing guest service policies and procedures, and maintaining positive relationships with guests. Most importantly, as Front Office Supervisor you’ll play a vital role in ensuring that guests have a first class comfortable and enjoyable stay at the hotel.
What do we need from you?
- Leadership skills: As Front Office Supervisor you’ll need to possess strong leadership skills to effectively manage and motivate the guest services team.
- First class Customer service skills: You should have excellent customer service skills to handle guest complaints and ensure guest satisfaction.
- Organisational skills: You’ll be organised and have strong attention to detail to manage guest reservations and maintain a clean and organised workspace within the hotel.
- Knowledge of hotel policies and procedures: As Front Office Supervisor you should have a good understanding of the hotel's policies and procedures, including room rates, check-in and check-out procedures, and available services and facilities.
- Computer systems knowledge: Ideally, you’ll be familiar with common hotel computer systems and software.
Please note that we are only accepting applicants who are age 18 or above for this role. You will be requested to provide a Basic Disclosure Check during onboarding. Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards.
At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’. So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.
Front Office Supervisor in Harrogate employer: Career Choices Dewis Gyrfa Ltd
Aimbridge Hospitality EMEA is an exceptional employer that prioritises a 'people first' approach, fostering a vibrant work culture at our Manchester Airport location. Employees benefit from industry-leading training and development opportunities, generous hotel discounts, and a supportive environment that encourages personal and professional growth. With uncapped incentives and a commitment to employee wellbeing, joining our team means being part of a dynamic community dedicated to delivering outstanding guest experiences.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Supervisor in Harrogate
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Aimbridge Hospitality and their values. This will help you connect with the team and show that you're genuinely interested in being part of their 'people first' approach.
✨Tip Number 2
Practice your customer service skills! As a Front Office Supervisor, you'll need to handle guest complaints like a pro. Role-play common scenarios with a friend or family member to boost your confidence and prepare for those tricky questions.
✨Tip Number 3
Show off your leadership skills! Think of examples from your past experiences where you've successfully managed a team or resolved conflicts. Be ready to share these stories during your interview to demonstrate that you can lead the Front Office Team effectively.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to get to know you better right from the start. So, don’t hesitate – hit that apply button!
We think you need these skills to ace Front Office Supervisor in Harrogate
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for hospitality shine through! We want to see that you’re genuinely excited about providing exceptional guest experiences and being part of our team.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience and skills that match the Front Office Supervisor role. We love seeing how your background aligns with our needs, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and skills are easy to spot. A well-structured application goes a long way!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our amazing team at Aimbridge!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Stuff
Familiarise yourself with Aimbridge Hospitality's values and the specific responsibilities of a Front Office Supervisor. Understand their approach to guest service and be ready to discuss how your experience aligns with their expectations.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you successfully led a team or resolved conflicts. Highlight your ability to motivate others and maintain a positive atmosphere, as this is crucial for managing the front desk effectively.
✨Master the Details
Demonstrate your organisational skills by discussing how you manage reservations and ensure cleanliness in your previous roles. Be ready to explain how you pay attention to detail, which is essential for maintaining high standards in hospitality.
✨Practice Customer Service Scenarios
Anticipate common guest complaints and prepare your responses. Show that you can handle difficult situations with grace and professionalism, reinforcing your commitment to providing an exceptional guest experience.
