Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Create memorable experiences for guests and manage bookings with a warm welcome.
- Company: Join a leading hotel brand known for exceptional guest service.
- Benefits: Earn £12.71 per hour, plus a retention bonus and other perks.
- Other info: Enjoy exclusive employee recognition and opportunities to grow.
- Why this job: Be the friendly face that makes every guest feel at home.
- Qualifications: Excellent customer service skills and hospitality experience preferred.
The predicted salary is between 12 - 13 £ per hour.
£12.71 per hour, retention bonus and other benefits
About this job
When guests enter one of our hotels, they walk into a genuinely memorable experience. As a Guest Services Assistant, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction‑free experience. You’ll also create a warm atmosphere that makes our guests feel at home in any location.
Your day‑to‑day:
- Be the warm welcome that kicks off a memorable guest experience.
- Encourage guests to partake in our loyalty program.
- Take and manage guest bookings, up‑selling opportunities and tell them about ways to improve their stay.
- Handle cash and credit transactions.
- Start every stay right by swiftly checking guests in and out.
- Take IDs, hand out room keys, and control and release safety deposit boxes.
- Stay one step ahead of guests’ needs.
- Record and act on their preferences, and handle their messages, requests, questions and concerns.
- Be a trusted contact for all guests.
- Help them with anything from bill issues to local knowledge, and loop in management when necessary.
- Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed.
- Take pride in your appearance and place as a brand ambassador.
- Always know what events and activities are on the day’s schedule.
- Jump into other ad‑hoc duties when your colleagues need your help.
What we need from you:
- Excellent customer service skills.
- Hospitality experience preferred.
- Must speak fluent English.
Why you should apply:
Exclusive access to the employee recognition.
Guest Services Assistant employer: Career Choices Dewis Gyrfa Ltd
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Assistant
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Guest Services Assistant role.
✨Tip Number 2
Show off your personality! When you get the chance for an interview, let your warm and welcoming nature shine through. Remember, they’re looking for someone who can create memorable experiences for guests, so be yourself!
✨Tip Number 3
Do your homework! Familiarise yourself with the hotel’s services and local attractions. This will not only impress during interviews but also help you anticipate guest needs, which is key for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest opportunities tailored just for you in the hospitality sector.
We think you need these skills to ace Guest Services Assistant
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how you create memorable experiences for guests.
Tailor Your Application: Make sure to tailor your application to the Guest Services Assistant role. Highlight your customer service skills and any relevant experience that shows you can handle transactions and manage guest bookings like a pro!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know the Company
Before your interview, take some time to research the hotel and its values. Understanding their mission and what makes them unique will help you align your answers with their expectations and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Guest Services Assistant, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a difficult situation. This will demonstrate your ability to create memorable experiences for guests.
✨Practice Common Interview Questions
Anticipate questions related to handling guest complaints, managing bookings, and upselling services. Practising your responses will help you feel more confident and articulate during the interview, making it easier to convey your skills and experience.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. As a brand ambassador, showing pride in your appearance reflects your understanding of the role and the importance of creating a welcoming atmosphere for guests.