At a Glance
- Tasks: Deliver exceptional service across reception, restaurant, and events while building genuine guest relationships.
- Company: Join Kew Green Hotels, a leading hotel management company focused on guest experience.
- Benefits: Enjoy career development, discounts, free gym access, and 24/7 wellbeing support.
- Other info: Inclusive workplace with opportunities for growth and development.
- Why this job: Kickstart your hospitality career in a dynamic environment where every day is different.
- Qualifications: Passion for people, strong communication skills, and a proactive attitude are key.
The predicted salary is between 10 - 12 £ per hour.
Our Guest Service Assistants are at the heart of the guest experience, making sure every visitor feels welcome and cared for. You’ll receive full training to work across all guest-facing areas of the hotel, from reception to food and beverage, making this the perfect opportunity to kick start your career in hospitality.
This role reports directly to the Guest Service Manager.
What you’ll do- Deliver excellent service across reception, restaurant, bar, meetings and events.
- Support with tasks including check in/out, food and drink service, conference set‑ups, and banqueting.
- Build genuine relationships with guests, adapting your approach to each individual.
- Maintain cleanliness and presentation across all guest areas.
- Help the hotel meet brand standards and company goals by delivering outstanding service every shift.
- Represent our values and culture, keeping guest experience at the centre of everything you do.
- A genuine passion for people and hospitality. Experience is great, but not essential.
- Strong communication skills and the confidence to work as part of a team.
- A proactive approach. (You notice what needs to be done and make it happen!)
- Comfortable using technology, including MS Office and similar tools.
If you’re friendly, motivated, and love making people’s day, this could be the role for you!
What’s in it for you- Career development through fully funded apprenticeships and our internal development programme.
- Discounts on hotel stays and a variety of major retailers, restaurants and days out.
- Free use of our gyms, pools, and leisure facilities.
- 24/7 access to wellbeing, financial, and legal support.
If you’re shortlisted, we’ll give you a quick call to learn more about you and answer your questions. Candidates who progress will then be invited to the hotel for an in‑person interview. We review applications as they come in, so apply early to avoid missing out. We may close the role once we’ve found the right person.
At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know – we’re here to support you.
Who are Kew Green Hotels?Kew Green Hotels is one of the UK’s leading hotel management companies, operating a diverse portfolio of global brands. We’re a people‑driven business that’s passionate about performance, guest experience, and creating hotels that make us proud.
Guest Service Assistant (1 x 20 hr & 1 x 40 hr) employer: Career Choices Dewis Gyrfa Ltd
Kew Green Hotels is an exceptional employer, offering a vibrant work culture where every team member plays a vital role in delivering outstanding guest experiences. With comprehensive training, career development opportunities through funded apprenticeships, and access to fantastic employee benefits such as discounts on hotel stays and leisure facilities, you’ll find a supportive environment that fosters personal and professional growth. Join us in a location that values inclusivity and teamwork, making it the perfect place to kick-start your career in hospitality.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Assistant (1 x 20 hr & 1 x 40 hr)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Kew Green Hotels. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your passion for hospitality and how you can contribute to the guest experience.
✨Tip Number 3
Show off your personality! During the interview, let your friendly and motivated nature shine through. Remember, they’re looking for someone who can build genuine relationships with guests, so don’t be afraid to share your own experiences in hospitality.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Guest Service Assistant (1 x 20 hr & 1 x 40 hr)
Some tips for your application 🫡
Show Your Passion:Let your love for hospitality shine through in your application. We want to see that genuine passion for people and making their day better, so share any relevant experiences or stories that highlight this.
Tailor Your Application:Make sure to customise your CV and cover letter for the Guest Service Assistant role. Highlight your communication skills and any experience you have in guest-facing roles, even if it’s informal or voluntary.
Be Proactive:We’re looking for candidates who take initiative! In your application, mention times when you’ve noticed something that needed doing and took action. This shows us you’re the kind of person who fits our proactive culture.
Apply Early:Don’t wait until the last minute to submit your application! We review them as they come in, so applying early gives you a better chance of standing out. Head over to our website and get your application in!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know the Company
Before your interview, take some time to research Kew Green Hotels. Understand their values, culture, and what makes them stand out in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Show Your Passion for Hospitality
Since this role is all about making guests feel welcome, be sure to express your passion for people and hospitality during the interview. Share any relevant experiences, even if they’re informal, that highlight your enthusiasm for providing excellent service.
✨Prepare for Role-Specific Questions
Expect questions related to guest service scenarios, such as how you would handle a difficult guest or ensure a smooth check-in process. Think of examples from past experiences where you demonstrated strong communication skills and a proactive approach.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, opportunities for career development, or how the team maintains high standards of guest experience. This shows you’re engaged and serious about the role.
