We are recruiting on behalf of a reputable, family-run motor retail group in Gloucester for the position of Workshop Controller.
This is an excellent opportunity for an experienced professional to lead a busy Service Department within a well-established franchise-approved dealership.
The Workshop Controller role offers a competitive salary, comprehensive benefits, and clear career progression within a supportive environment.
- Competitive basic salary around £35,000 per annum, negotiable based on experience
- Uncapped performance-related bonuses, with a potential OTE of £44,000 per annum
- Enhanced annual leave entitlement
- Full in-house and manufacturer-approved training
- Long-term career development prospects within an expanding family-owned group
- Working hours: 8:00am to 5:30pm, Monday to Friday, with 1 in 4 Saturdays from 8:30am to 12:30pm Duties:
- Oversee and lead the workshop team of approximately seven technicians
- Liaise with the Service Manager to optimise workshop efficiency and processes
- Ensure customer requirements are fully understood and communicated effectively
- Monitor individual and workshop productivity to meet key performance indicators
- Manage the allocation and distribution of work based on skill levels
- Identify training and development needs within the team as the Workshop Controller
- Coordinate between workshop and service reception to track vehicle progress
- Maintain workshop standards in line with health and safety regulations and brand requirements
- Uphold customer satisfaction standards and ensure service quality and reliability
- Requirements:
- Proven experience managing an automotive workshop or similar leadership role, ideally within a franchise dealership
- Alternatively, experienced senior Vehicle Technicians or Service Advisers with strong technical knowledge and leadership aspirations
- Excellent communication and interpersonal skills as the Workshop Controller
- Strong team-oriented approach with results-driven mindset
- Problem-solving and decision-making abilities
- Attention to quality and reliability standards
- IT literacy
- Valid UK driving licence with minimal points
- This role provides a rewarding career opportunity for a motivated Workshop Controller to join a well-respected dealership and progress within the motor trade sector.
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Workshop Controller in Gloucester employer: Career Choices Dewis Gyrfa Ltd
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Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
