Night Assistant in Gloucester

Contract Type: Permanent

Salary: £25,673.65 per annum, plus 10% night shift allowance

Working Hours: 37.5 hours per week

Working Pattern: 2 weeks rolling rota — Week 1: Monday, Tuesday, Friday, Saturday and Sunday; Week 2: Wednesday and Thursday

Location: Newton House, Gloucester

Please attach a current CV and covering letter if you share our values and are excited about making a significant impact at Riverside.

At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don’t meet all the essential criteria on the job description.

Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.

About the role

The Night Assistant works across a defined geographical area to assist in the delivery of a high-quality support, security and housing service to the clients of our supported schemes.

Responsibilities

• Have an awareness of the client groups' support needs, and contribute as directed to the delivery of their agreed outcomes.
• Implement night security systems, ensuring overall safety and security of the scheme.
• Meet the requirements of health and safety policies and practices.
• Effectively deal with anti-social behaviour.
• Maintain high standards of cleanliness within schemes, preparation of rooms and site inspections.
• Accurately record information including updates to the Support database and Housing Management database.
• Implement policies and procedures to ensure effective service delivery.
• Consider culture and diversity issues across the client group and tackle any forms of discrimination, adhering to equality and diversity procedures.
• Promote and encourage a high level of client involvement, consultation and communication.
• Assist service users with day-to-day tenancy issues, payment of rent and other scheme requirements.
• Use IT systems appropriately.
• Respond to faults as discovered.
• Ensure a warm welcome and maintain inviting reception areas as per the Psychologically Informed Environment standards.
• Contribute to stock control, purchasing and storage of consumables required by the service.
• Provide administrative support to the Housing Team and Service Managers.
• Understand your role in the organisation and be accountable for contributing to profitability and delivering it efficiently.
• Ensure your efforts are client-led and lead to positive and tangible outcomes.
• Adhere to Riverside's corporate policies and procedures.
• Work within a multi-disciplinary team of housing and support staff, adhering to a rota system within a defined geography (small group of schemes).
• Participate in team meetings, training events and regular supervisions as appropriate.
• Assist colleagues in meeting key performance indicators (e.g., voids, arrears, and outcome targets).
• Adhere to equality and diversity policies in all aspects of service delivery.
• Assist housing team colleagues in delivering quality housing management.
• Liaise with colleagues to ensure the service promotes empowerment and independence.
• Ensure effective exchanges of information with team members and day staff.
• Reporting repairs to maintenance contractors using appropriate systems.
• Provide a high-quality, customer-oriented service.
• Review work outputs, set improvement targets and appraise individual performance.
• Participate in divisional team work and encourage innovation.
• Undertake personal development and training to keep up to date with legal, political, financial and other developments in housing and customer service.
• Ensure compliance with Riverside’s equality and diversity policy in employment and service delivery.
• Ensure data is compliant with legislation and policies relating to data quality.
• Actively promote Riverside locally.
• Support safeguarding policies and procedures in all aspects of service delivery.
• Undertake additional duties as required by the designated manager.
• Ensure compliance with Riverside's safeguarding policies and procedures in every aspect of service delivery.

Knowledge, Skills and Experience

• Essential
• Experience with working with vulnerable client groups.
• IT skills including basic proficiency in Microsoft Office (Word and Excel) and a willingness to learn Riverside-specific IT systems and complete relevant IT training where required.