At a Glance
- Tasks: Lead the front office team and deliver exceptional guest experiences.
- Company: Join Hotel Indigo, part of IHG Hotels & Resorts, a global leader in hospitality.
- Benefits: Earn £14.31 per hour, enjoy 28 days holiday, and access amazing discounts worldwide.
- Other info: Opportunities for career growth and a commitment to inclusivity in the workplace.
- Why this job: Be part of a unique hotel experience that celebrates local culture and storytelling.
- Qualifications: Experience in front office roles and a passion for hospitality are essential.
The predicted salary is between 29764 - 29764 £ per year.
Hotel Indigo Gloucester has a fantastic opportunity for a Front Office Team Leader to join our growing team and bring the Hotel Indigo values to life on a Full-Time contract! You will earn £14.31 per hour, which is equal to £29,764.80 salary.
At Indigo, we’re a global family of properties, bound together by a common desire to give our guests not merely a room, but a place. We deliver a beautiful perspective of the neighbourhood, bringing its sights, sounds, and flavours into our spaces. Just as no two neighbourhoods are alike, no two Hotel Indigos are alike! Hotel Indigo Gloucester is set to open in 2026, offering a free-spirited experience for our guests enriched with local culture. Nestled in the heart of the neighbourhood and built on the site of the White Priory, we embrace the concept of storytelling-by-design. Artefacts rescued from the site are now showcased in the Gloucester Museum, linking our hotel to this city’s multi-layered history.
Benefits
- Becoming part of the IHG Hotels & Resorts family, one of the world’s leading hotel companies – which means global opportunities!
- Extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice
- Meals whilst on duty
- 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated)
- We provide every employee company sick pay and life insurance
- Amazing discounts for our hotels and restaurants around the world
- Discounts from over 15,000 stores – all the way from retail to cinema
- Generous ‘Refer a Friend’ programme!
Responsibilities
As a Front Office Team Leader, your main duties and responsibilities will be supporting our Guest Services Managers and wider Reception team to provide our unique service to our guests whilst also being involved with the training and development of the team. We take pride in the fact that we are experts in what we do and love to demonstrate this expertise to our guests with a sense of flair.
Qualifications
- Experience as a Front Office Receptionist, Front Office Supervisor or Team Leader within a similar size and style of property
- Experience using Opera is highly desired
- Passion to progress their career within Hospitality and grow within the company!
- Drive to produce results, we work together within the Kimpton family to continue to provide our guests with extremely personal experiences and human connection.
- A warm and authentic personality, with a can-do attitude and commitment to service.
- Overall, you will be willing to work within our team to embrace our service and delight our guests!
You must meet the legal requirements to work in the UK. As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Front Office Team Leader in Gloucester employer: Career Choices Dewis Gyrfa Ltd
Hotel Indigo Gloucester offers an exceptional work environment for the Front Office Team Leader role, where you can thrive in a vibrant culture that celebrates local heritage and storytelling. As part of the IHG Hotels & Resorts family, you'll benefit from extensive training, career progression opportunities, and a generous benefits package including 28 days of holiday, meals on duty, and discounts across thousands of stores. Join us in creating memorable experiences for our guests while enjoying a supportive and inclusive workplace that values your growth and contributions.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Team Leader in Gloucester
✨Tip Number 1
Get to know the hotel! Research Hotel Indigo Gloucester and its unique offerings. When you walk in for your interview, show off your knowledge about the local culture and how it ties into the hotel’s story. This will impress the hiring team and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at local hospitality events. They can give you insider tips about the company culture and even put in a good word for you. Plus, it’s always nice to have a friendly face when you walk through those doors!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to guest service and team leadership. Role-play with a friend or family member to build your confidence. The more comfortable you are, the better you'll shine during the actual interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and updates directly from us. Don’t miss out on your chance to join the IHG family!
We think you need these skills to ace Front Office Team Leader in Gloucester
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how you connect with guests.
Tailor Your Application:Make sure to tailor your application to the Front Office Team Leader role. Highlight your relevant experience and skills, especially if you've worked with systems like Opera or have led a team before.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and structure your thoughts well. This helps us understand your qualifications quickly and easily!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly and allows you to showcase your interest in joining the Hotel Indigo family.
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Hotel Indigo
Before the interview, dive deep into the Hotel Indigo brand. Understand their values, the unique experiences they offer, and how they connect with local culture. This knowledge will help you demonstrate your passion for the role and show that you're a great fit for their team.
✨Showcase Your Leadership Skills
As a Front Office Team Leader, you'll need to highlight your experience in leading teams. Prepare specific examples of how you've trained or developed team members in the past. This will illustrate your ability to support the Guest Services Managers and contribute to a positive team environment.
✨Emphasise Your Customer Service Passion
Hotel Indigo prides itself on delivering exceptional guest experiences. Be ready to share stories that showcase your commitment to service and how you've gone above and beyond for guests in previous roles. A warm and authentic personality will resonate well with the interviewers.
✨Prepare Questions About Growth Opportunities
Since the role offers career progression, come prepared with questions about training and development opportunities within the company. This shows your ambition and eagerness to grow, aligning perfectly with their desire for candidates who are passionate about progressing in hospitality.
