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- Tasks: Answer calls, book appointments, and manage patient referrals with care.
- Company: Join a supportive healthcare team dedicated to patient care.
- Benefits: Flexible hours, training opportunities, and a chance to make a difference.
- Why this job: Be the voice that helps patients navigate their healthcare journey.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 24000 - 36000 £ per year.
To answer all incoming calls from patients, staff and other healthcare professionals. Ensure issues are escalated in a timely manner to the most appropriate team or supervisor following department processes.
Booking patients into clinic slots, making changes to their existing appointment if required or cancelling as requested ensuring the relevant letter is sent to the patient.
To manage the manual referrals coming to the booking office by post and add them to Trakcare within the agreed timescale.
To support the Booking Specialists in maximising the slot utilisation. Follow the Trust's patient access policy to ensure patients are booked appropriately.
To support the Booking Specialists in cancelling clinics at short notice and telephoning patients to inform.
Deal sensitively with any concerns or issues raised by patients and provide a high level of customer support.
To liaise with medical records where appropriate to ensure notes are available for patients' clinic appointments.
To complete a large range of complex admin tasks selecting the appropriate process and following them accurately and efficiently.
Processing ERS transfers following various processes dependent upon the speciality. Action clinicians triaging comments by selecting relevant services and sending details to patients to book appointments online.
Training new staff in the full Booking Assistant role including competencies sign off and escalating any issues with training to the supervisor.
Identifying issues with both internal processes and external changes that impact the work of the CBO, escalating to the relevant staff members.
Follow numerous CBO and trust wide processes and policies. Manage own workload to ensure that all tasks are completed within required timescales.
Undertake any other appropriate duties within the role, as required at the request of your Line Manager.
Appointments Booking Officer, Band 2 in Gloucester employer: Career Choices Dewis Gyrfa Ltd
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Appointments Booking Officer, Band 2 in Gloucester
✨Tip Number 1
Make sure you know the ins and outs of the role. Familiarise yourself with the booking processes and patient access policies mentioned in the job description. This will help you stand out during interviews and show that you're genuinely interested in the position.
✨Tip Number 2
Practice your communication skills! As an Appointments Booking Officer, you'll be dealing with patients and healthcare professionals all day. Role-play common scenarios with a friend to boost your confidence and ensure you can handle any situation that comes your way.
✨Tip Number 3
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. They can provide insider tips about the application process and what it's really like working in the department. Plus, it shows initiative!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the time to engage with us directly. Good luck!
We think you need these skills to ace Appointments Booking Officer, Band 2 in Gloucester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Appointments Booking Officer. We want to see how you can handle calls, manage bookings, and support our team effectively.
Showcase Your Customer Service Skills: Since this role involves dealing with patients and healthcare professionals, it's crucial to demonstrate your customer service abilities. Share examples of how you've handled sensitive situations or provided excellent support in previous roles.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and convey your message without unnecessary fluff.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Appointments Booking Officer. Familiarise yourself with the processes mentioned in the job description, like booking patients and managing referrals. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since this role involves a lot of interaction with patients and healthcare professionals, practice clear and empathetic communication. You might want to role-play common scenarios, such as handling patient concerns or explaining appointment changes. This will prepare you for the types of questions you may face during the interview.
✨Showcase Your Organisational Skills
The job requires managing multiple tasks efficiently, so be ready to discuss how you prioritise and organise your workload. Think of examples from your past experiences where you successfully managed competing demands or improved a process. This will demonstrate your ability to handle the complexities of the role.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the team, the challenges they face, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the position is the right fit for you.
