At a Glance
- Tasks: Manage anti-social behaviour cases from start to finish, ensuring customer commitments are met.
- Company: Join Stonewater, a forward-thinking organisation dedicated to customer experience.
- Benefits: Flexible home-based work, comprehensive training, and opportunities for professional growth.
- Other info: Collaborate with partners and engage in innovative solutions for complex challenges.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in ASB case management and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Home Based, covering Herefordshire & Gloucestershire. Here at Stonewater, we are seeking an Anti‑Social Behaviour (ASB) Caseworker – someone to take ownership of casework from start to finish of the process ensuring our ASB Customer Commitments are understood and delivered. This is an exciting role within our Customer Experience (CX) directorate.
You'll provide customers with a customer journey that is efficient in terms of delivering resolution and next steps, showing sophisticated influencing and negotiation skills, and prepare and present cases at court to an excellent standard. You’ll be responsive to changing customer needs and be human by being compassionate, managing challenging conversations with customers who may be experiencing hate crime, domestic abuse, current and past trauma, complex financial issues and a range of complex experiences.
Collaboration with our partners in the Police, Local Authority, Mental Health Services, as well as our external mediation and legal services partners is essential to the success of the role. Legal action is often a last resort in our ASB casework, and we always look to find creative solutions to resolve our cases. In the cases where legal action is deemed proportionate, you’ll be required to prepare and present legal cases in court. So, experience of this is ideal. You’ll also be working closely with our external legal services partners to ensure we get the right outcomes. We will, however, be giving comprehensive training to ensure that all our ASB Caseworkers are equipped to get the best possible results for our customers.
You’ll also be required to travel to court hearings as part of your role as well as carry out other visits to our customers and communities when required. As part of a national team, you’ll also be asked to take part in our duty processes to ensure we effectively triage our cases. Using data and behavioural insights to propose service innovations and be an active part of delivering change, you’ll be committed to developing your professional knowledge and expertise in terms of ASB in critical specialist areas and you’ll build customer confidence in digital channels and demonstrate your own personal commitment to using new digital tools for delivering an excellent customer service.
Qualifications:- Experience of managing anti‑social behaviour cases.
- Experience of developing and working in partnership with external stakeholders.
- Understanding of the law and relevant legislation around managing housing, anti‑social behaviour and safeguarding.
- Experience of using the Harm based approach to ASB triage.
- Experience of safeguarding and managing cases involving people who may have a range of specialist and complex needs.
- An outstanding high level of communication skills demonstrating an ability to positively influence and negotiate outcomes.
- Skills in adopting new digital solutions and innovations and experience of delivering change.
- Experience of partnership working to meet the needs of customers, complex multi‑agency relationships.
- Experience of preparing complex case files for court and presenting cases in the civil or criminal courts.
- Ability to effectively problem‑solve and find innovative solutions for customers.
- Ability to prioritise and manage a complex case load.
- Experience of using mediation or conflict resolution services.
Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.
Anti-Social Behaviour (ASB) Caseworker in Gloucester employer: Career Choices Dewis Gyrfa Ltd
At Stonewater, we pride ourselves on being an exceptional employer, offering a supportive and collaborative work culture that empowers our Anti-Social Behaviour Caseworkers to make a real difference in the lives of our customers across Herefordshire and Gloucestershire. With comprehensive training, opportunities for professional growth, and a commitment to innovative solutions, we ensure our team is equipped to handle complex cases with compassion and expertise. Join us in a role where your skills will be valued, and you will have the chance to work closely with partners to create positive outcomes for those in need.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Anti-Social Behaviour (ASB) Caseworker in Gloucester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to ASB casework. Think about how you'd handle challenging conversations and showcase your negotiation skills. We want to see your passion for helping customers!
✨Tip Number 3
Showcase your experience with real-life examples during interviews. Talk about specific cases you've managed, how you collaborated with partners, and any creative solutions you implemented. This will help us see your problem-solving skills in action.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Stonewater and making a difference in the community.
We think you need these skills to ace Anti-Social Behaviour (ASB) Caseworker in Gloucester
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your experience managing anti-social behaviour cases. We want to see how you've tackled similar challenges in the past, so don’t hold back on those examples!
Tailor Your Application:Take a moment to tailor your application to the job description. Use the same language and keywords that we’ve included, as it shows you understand what we’re looking for and how you fit into our team.
Be Personable:Remember, this role is all about connecting with customers. Let your personality shine through in your application! Show us your compassionate side and how you handle tough conversations.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your ASB Inside Out
Make sure you brush up on your knowledge of anti-social behaviour laws and relevant legislation. Familiarise yourself with the specific challenges faced in Herefordshire and Gloucestershire, as well as the local resources available. This will show that you're not just interested in the role but also committed to understanding the community you'll be serving.
✨Showcase Your Communication Skills
Since this role involves managing challenging conversations, practice articulating your thoughts clearly and compassionately. Prepare examples of how you've successfully influenced or negotiated outcomes in previous roles. This will demonstrate your ability to handle sensitive situations with care and professionalism.
✨Highlight Your Collaborative Spirit
Collaboration is key in this role, so think of instances where you've worked effectively with external partners or stakeholders. Be ready to discuss how you can build relationships with the Police, Local Authority, and other services to achieve the best outcomes for customers. This will show that you understand the importance of teamwork in tackling ASB cases.
✨Prepare for Court Presentations
If you have experience preparing and presenting cases in court, make sure to highlight this during your interview. If not, express your willingness to learn and adapt. You might even want to review some basic court procedures or case presentation techniques to show your proactive approach to the role.
