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For Companies At a Glance
- Tasks: Handle enquiries with empathy and maintain accurate records in a fast-paced environment.
- Company: Join Via, a mission-driven organisation supporting health and wellbeing across the UK.
- Benefits: Competitive salary, supportive culture, and the chance to make a real difference in people's lives.
- Other info: Opportunities for personal growth and development in a positive workplace culture.
- Why this job: Be part of a team that helps individuals rebuild their lives and reconnect with their communities.
- Qualifications: Passion for helping others, strong communication skills, and IT proficiency required.
The predicted salary is between 23821 - 25900 £ per year.
At Via, our mission is to provide the best health and wellbeing support to as many people as possible, helping them to change their lives for the better. Last year, we supported over 11,000 people across the UK affected by alcohol and drug use. Everything we do is driven by our values: Care. Care for people is at the heart of everything we do. Be human. We are accessible, genuine and humble. Always learning. Do the right thing. We’re open, honest and inclusive. We get things done.
We want to recruit the very best talent. We believe in nurturing a positive workplace culture where our colleagues feel valued, recognised, empowered, and supported.
This is an exciting opportunity to join a fast‑paced and growing organisation. We’re looking for an Administrator for our Gloucestershire Service.
Responsibilities
- Handle telephone, email and in‑person enquiries with empathy, accuracy and professionalism.
- Act as the consistent point of contact for ongoing queries relating to new referrals, appointment bookings, or service processes.
- Maintain accurate and timely records on the case management system.
- Identify risks during referral screening and day‑to‑day contact, escalating concerns in line with Safeguarding policies.
- Assist in other areas of administration including prescriptions and invoicing when required.
Qualifications
- A passion for working with people affected by substance misuse or other vulnerabilities.
- Confident communication and interpersonal skills, able to build rapport quickly with diverse groups.
- Strong IT skills are essential.
- Understanding safeguarding principles and experience handling sensitive information is desirable.
Benefits
We’re looking for individuals with compassion, good communication skills and the ability to stay calm under pressure. This is not just a job – you’ll help people rebuild their lives, reconnect with their family and friends, return to work or education, and much more.
If you’re someone who is a good listener, stays curious, and wants to make a difference, we’d love to hear from you.
Deadline: 12th May at midnight
Salary: £23,821.00 to £25,900.00 per annum, dependent on experience
Vacancy type: Permanent
Working hours: 37.5 hours, 9am-5pm Monday-Friday
Our Senior Administrator is happy to talk through this role, what a typical day might look like, development opportunities, and Via’s national network. You can reach Piper Holmes at piper.holmes@viaorg.uk
Administrator in Gloucester employer: Career Choices Dewis Gyrfa Ltd
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator in Gloucester
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those who work at Via or similar organisations. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your skills align with the values of care and compassion that Via stands for. Show them you’re not just a fit on paper!
✨Tip Number 3
Be ready to showcase your IT skills during the interview. Bring examples of how you've used technology in previous roles, especially in handling sensitive information or managing records.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Via.
We think you need these skills to ace Administrator in Gloucester
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for helping people shine through. We want to see that you genuinely care about supporting those affected by substance misuse and that you're ready to make a difference.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, especially those related to communication and IT, as these are key for the Administrator role.
Tailor Your Application: Make sure to customise your application to reflect the values and responsibilities outlined in the job description. Highlight any relevant experience you have with safeguarding principles or handling sensitive information.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Via!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know the Mission
Before your interview, take some time to understand Via's mission and values. They care deeply about supporting people affected by substance misuse, so be ready to discuss how your own values align with theirs and how you can contribute to their mission.
✨Showcase Your Communication Skills
As an Administrator, you'll need to handle enquiries with empathy and professionalism. Prepare examples from your past experiences where you've successfully communicated with diverse groups or handled sensitive information, as this will demonstrate your fit for the role.
✨Familiarise Yourself with Safeguarding Principles
Since safeguarding is a key part of the role, brush up on relevant policies and principles. Be prepared to discuss how you would identify and escalate risks during referral screening, showing that you understand the importance of safety in this context.
✨Ask Insightful Questions
At the end of the interview, don’t hesitate to ask questions about the team culture, development opportunities, or what a typical day looks like. This shows your genuine interest in the role and helps you assess if it's the right fit for you.