At a Glance
- Tasks: Supervise front office operations and create memorable experiences for guests.
- Company: Join a vibrant hotel team focused on exceptional customer service.
- Benefits: Competitive hourly rate, free meals, and discounts on travel and dining.
- Other info: Enjoy modern team areas and a supportive culture.
- Why this job: Kickstart your career in hospitality with growth opportunities and a fun work environment.
- Qualifications: Passion for customer service and some leadership experience preferred.
The predicted salary is between 27300 - 27300 € per year.
Position Overview
You will join the Front Office team, working in the reception area of the hotel. The role involves supervising and delivering front office operations smoothly and efficiently, dealing with guests’ queries and complaints, and creating memorable experiences for our guests and colleagues.
Responsibilities
- Supervise front office operations.
- Respond to guests’ queries and complaints.
- Create memorable experiences for guests and colleagues.
Qualifications
We are looking for an ambitious hotelier with some experience leading a team, or ready for a first leadership position. Candidates should have a passion for exceptional customer service, excellent communication, coaching, and problem‑solving skills.
Benefits
- Hourly rate: £13.15.
- Smart uniform provided and laundered.
- Free, healthy and high‑quality meals when on duty.
- Personal development programmes designed to support career growth, potential progression to Assistant Front Office Manager.
- Team Member Travel Program: discounted hotel nights plus 50% off food and beverages (subject to individual outlets).
- Team Member Referral Program.
- Discounted dental and health cover.
- High street discounts via Perks at Work.
- Free car park.
- Subsidised taxi between 12am and 7am.
- Holiday entitlement: 28 days including bank holidays (increasing yearly to up to 33 days).
- Guest Experience Day: 1 night stay with breakfast and dinner.
- Modern and inclusive team member areas.
Front Office Supervisor employer: Career Choices Dewis Gyrfa Ltd
Join a vibrant and inclusive team as a Front Office Supervisor at our hotel, where we prioritise exceptional customer service and create memorable experiences for both guests and colleagues. With competitive hourly rates, generous holiday entitlement, and numerous personal development programmes, we are committed to supporting your career growth in the hospitality industry. Enjoy unique benefits such as discounted stays, healthy meals on duty, and a modern work environment that fosters teamwork and collaboration.
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Supervisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Front Office Supervisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to guest service and team leadership. We recommend role-playing with a friend or using online resources to get comfortable with your responses. Confidence is key!
✨Tip Number 3
Showcase your passion for customer service during interviews. Share specific examples of how you've created memorable experiences for guests in the past. This will help you stand out as a candidate who truly cares about the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Front Office Supervisor
Some tips for your application 🫡
Show Your Passion for Hospitality:When you're writing your application, let your love for the hospitality industry shine through. We want to see that you’re not just looking for a job, but that you genuinely care about creating memorable experiences for guests and colleagues alike.
Highlight Your Leadership Skills:If you've got experience leading a team or are ready to step into your first leadership role, make sure to mention it! We’re keen on candidates who can supervise operations smoothly and efficiently, so share any relevant examples from your past.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Front Office Supervisor role. Use bullet points if it helps!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know the Role Inside Out
Before your interview, make sure you understand the Front Office Supervisor role thoroughly. Familiarise yourself with the responsibilities, like supervising operations and handling guest queries. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Customer Service Skills
Since this role is all about creating memorable experiences, be ready to share specific examples of how you've provided exceptional customer service in the past. Think of situations where you resolved complaints or went above and beyond for guests.
✨Prepare for Leadership Questions
As they’re looking for someone with leadership potential, prepare to discuss your experience leading a team or how you would approach your first leadership role. Highlight your coaching and problem-solving skills, and be ready to explain how you would motivate your team.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
