At a Glance
- Tasks: Lead the onboarding process for international clients and ensure a smooth implementation.
- Company: Join a leading FTSE 100 Credit Card Company with a collaborative culture.
- Benefits: Competitive salary, remote work options, and a dynamic team environment.
- Other info: Exciting opportunity for career growth in a fast-paced environment.
- Why this job: Make a real impact by helping clients navigate their onboarding journey.
- Qualifications: Fluency in French and strong communication skills required.
The predicted salary is between 30000 - 31000 £ per year.
Employer: Manpower UK Limited
Location: Brighton (hybrid) or Remote (UK only)
Pay: £30,000 to £31,000 per year
Contract Type: Temporary
Hours: Full time, 35 hours per week, Monday to Friday 8am - 4pm
Duration: 6 - 9 months
About this job:
Are you looking for a role that offers an exciting environment that celebrates a collaborative and inclusive culture? Then this could be the role for you! Manpower have a fantastic new opportunity for the right candidate to become an Implementation Specialist, working with our client, a FTSE 100 Credit Card Company.
The Role:
In this role you'll be responsible for providing new and existing corporate clients of the business, with their first experience of our Client's industry leading onboarding process. You will consult with Corporate Card clients acting as the primary contact for the department. You will be leading the onboarding of international clients with the support of Business Development Managers. You'll be responsible for advising clients on the legal and regulatory requirements and carrying the contract through to completion, ensuring all documentation is provided and compliant to launch the business' commercial relationship.
The role of Implementation Specialist is an exciting opportunity for a self-motivated, results driven individual who enjoys being part of a team, managing partners and building relationships. This role is critical to the success of the France Sales and Account Management Teams. You are responsible for ensuring a smooth and seamless end to end implementation, thus driving billings and growth for the business by creating ease for clients to use and manage their card programmes. The successful candidate will be responsible for the implementation of new and expanding corporate clients, driving a deep and valued relationship before passing the account to the account management teams.
Responsibilities:
- On-Boarding of client to complete application forms and collect all legal documents required to launch the implementation
- Manage the end-to-end onboarding process for new commercial clients and expansion of existing client
- Monitor onboarding progress and proactively address delays or blockers
- Input of new and expanding corporate client data to the risk tools and the resulting set up of the client's programme
- Taking ownership of projects that drive the development and enhancement of existing tools and process
- Providing premium and dedicated advisory services to our new commercial clients throughout the implementation and enrolment process
- Working with the Sales, Account Sales, and Implementation Manager to achieve a successful implementation and handover to the relevant teams
Requirements:
- Ability to multitask, prioritise and work well under pressure
- Proven track record in building and retaining relationships with internal and external customers
- Excellent telephone, verbal and written communication skills
- Proven problem solving and analytical skills
- Experience in sales, sales support, commercial background or project preferred
- Strong change management skills; able to adapt in an ever changing environment
- Fluency in French is essential
French Speaking Onboarding Specialist - Remote Based! employer: Career Choices Dewis Gyrfa Ltd
At Manpower UK Limited, we pride ourselves on fostering a collaborative and inclusive work culture that empowers our employees to thrive. As a French Speaking Onboarding Specialist, you will enjoy the flexibility of remote work while being part of a dynamic team dedicated to delivering exceptional client experiences. With opportunities for professional growth and development within a leading FTSE 100 Credit Card Company, this role offers a meaningful career path in a supportive environment.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land French Speaking Onboarding Specialist - Remote Based!
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Career Choices Dewis Gyrfa Ltd.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Career Choices Dewis Gyrfa Ltd. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace French Speaking Onboarding Specialist - Remote Based!
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Career Choices Dewis Gyrfa Ltd.
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Career Choices Dewis Gyrfa Ltd's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Career Choices Dewis Gyrfa Ltd offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
