At a Glance
- Tasks: Deliver exceptional service in our café and retail, ensuring guests have a memorable experience.
- Company: Join a welcoming team in the stunning Forest of Dean.
- Benefits: Enjoy generous holidays, performance bonuses, and discounted stays for you and your loved ones.
- Other info: Flexible shifts, great work/life balance, and opportunities for personal growth.
- Why this job: Work in a beautiful outdoor setting while making guests feel at home.
- Qualifications: Customer service experience and a friendly attitude are key.
The predicted salary is between 12 - 13 £ per hour.
Escape to the heart of the Forest of Dean, where your work makes every guest’s woodland stay unforgettable.
Location: Forest of Dean (Coleford, Gloucestershire).
Salary: £12.71 per hour.
Working Hours: Part-time, 24 hours.
Days of Work: 3 x 8 hour shifts over a rolling rota.
About the Food and Beverage Assistant Role
As our Food and Beverage Assistant, you’ll play a key role in the smooth running of our Forest Retreat, the welcoming hub of Forest Holidays. The Forest Retreat serves as a reception, shop, and café, a place for guests to relax, refuel, and plan their woodland adventures. Unlike many hospitality roles, we offer a better work/life balance, with shifts starting no earlier than 8 am and finishing by 9 pm. This is your chance to work in a calm, natural setting while still delivering top-quality service to our guests. You’ll provide friendly, efficient service across retail and café operations, ensuring every guest enjoys the perfect Forest Feeling from start to finish.
Responsibilities
- Welcome guests warmly and provide exceptional customer service throughout their stay.
- Prepare and serve food and drinks in our café.
- Maintain cleanliness and hygiene standards in all areas.
- Support stock control, restock shelves, and assist with deliveries.
- Operate tills, handle payments, and follow cash handling procedures.
- Work as part of a close-knit team to ensure smooth daily operations.
- Ensure compliance with all health & safety and food hygiene regulations.
- Assist with the set-up and running of events and activities where required.
Qualifications
- Experience in a customer‐facing role (hospitality or retail preferred).
- Great communication and interpersonal skills.
- A friendly and approachable attitude.
- Attention to detail and pride in maintaining high standards.
- A flexible approach to working across different tasks and shifts.
- A passion for delivering an excellent guest experience.
- A love for working in beautiful outdoor settings, come rain or shine.
Benefits
- Generous holiday allowance.
- Performance‐based bonuses (5% bonus paid quarterly when customer service targets are met).
- Enhanced parental leave (24 weeks maternity, 3 weeks paternity at full pay).
- Long service awards and company events.
- Pension scheme.
- One full paid day to volunteer.
- Subsidised meals (discounted food when working on location).
- Health cash plan & life assurance.
- Wellbeing events & activities.
- Discounted and last‑minute stays at Forest Holidays and Sykes Cottages for you, your friends & family.
- Hundreds of discounts– Save on top brands across the UK.
Pay Rates for Aged 16 and 17:
- 16 years: £8.00 per hour
- 17 years: £10.85 per hour
Reasonable Adjustments: We’re all about diversity, inclusion, and bringing your authentic self to work. Need adjustments for the recruitment process? Just ask, our team is happy to help.
Please note: If successful in the role, any job offer will be subject to pre-employment checks, including a basic criminal record check.
Food and Beverage Assistant employer: Career Choices Dewis Gyrfa Ltd
Join us at Forest Holidays, where we prioritise a harmonious work-life balance and a supportive team environment in the stunning Forest of Dean. As a Food and Beverage Assistant, you'll enjoy generous benefits including performance bonuses, enhanced parental leave, and opportunities for personal growth, all while working in a tranquil setting that enhances your passion for delivering exceptional guest experiences.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Food and Beverage Assistant
✨Tip Number 1
Get to know the company before your interview! Research Forest Holidays and their values, especially how they focus on creating unforgettable experiences for guests. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since you'll be interacting with guests regularly, think of examples from your past experiences where you provided excellent service. Be ready to share these stories during your interview to demonstrate your friendly and approachable attitude.
✨Tip Number 3
Dress the part! Even though it’s a casual setting, showing up looking neat and professional can make a great first impression. It shows that you respect the opportunity and are serious about the role of Food and Beverage Assistant.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Good luck!
We think you need these skills to ace Food and Beverage Assistant
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and working in beautiful outdoor settings.
Tailor Your Experience:Make sure to highlight any relevant experience you have in customer-facing roles. We love seeing how your past jobs have prepared you for this Food and Beverage Assistant role, so connect the dots for us!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read, so avoid fluff and focus on what makes you a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity in the Forest of Dean.
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Food and Beverage Assistant entails. Familiarise yourself with the responsibilities listed in the job description, like providing exceptional customer service and maintaining hygiene standards. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering a great guest experience, be ready to share examples from your past experiences where you provided excellent customer service. Think of specific situations where you went above and beyond for a customer, as this will demonstrate your passion for hospitality.
✨Emphasise Teamwork
Working as part of a close-knit team is crucial in this role. Be prepared to discuss how you've collaborated with others in previous jobs or projects. Highlight your flexibility and willingness to support your colleagues, as this will show that you can contribute positively to the team dynamic.
✨Prepare Questions for Them
Interviews are a two-way street, so think of some thoughtful questions to ask your interviewers. You might want to inquire about the team culture, training opportunities, or how they ensure a great work/life balance. This not only shows your interest but also helps you determine if the role is the right fit for you.
