At a Glance
- Tasks: Support local communities by visiting customers and discussing TV licence requirements.
- Company: Join a forward-thinking company that values flexibility and community support.
- Benefits: Enjoy a competitive salary, company car, flexible hours, and generous holiday allowance.
- Other info: Work in a dynamic environment with opportunities for personal growth and development.
- Why this job: Make a real difference in your community while enjoying independence and flexibility.
- Qualifications: Full UK driving licence and strong communication skills are essential.
The predicted salary is between 31650 - 31650 £ per year.
Join us as a Field Officer and play a key role in supporting local communities. You’ll visit customers at their homes, discuss TV licence requirements, explain available solutions, and help them take the next steps—with full training, great benefits, and the freedom of working independently.
What’s in it for you?
- £31,650 annual salary
- Company car (for work and personal use) or £3,700 annual car allowance
- Mileage paid—including your daily commute from home
- Flexible 36.5‑hour working week, with the option of a four‑day schedule
- Generous holiday allowance, plus opportunities to purchase extra leave
- Pension, life assurance, paid volunteering day and family‑friendly policies
- Safety measures including Body Worn Video and a lone worker support system
- Access to discounts, wellbeing support, and colleague diversity networks
- Financial wellbeing tools and resources
Work Schedule Requirements:
To support customers at times that work best for them, Field Officers work 12 of their weekly 36.5 hours between 4 pm and 9 pm (Mon‑Fri) or at any time over the weekend. This flexible pattern allows you to structure your week around your lifestyle. You’ll begin and end each day from home, travelling locally across Dudley (to be considered for this role you must live in DY postcode areas) using a company vehicle or your own. All equipment and training will be provided.
Core Responsibilities:
- Visit addresses where no TV licence is recorded
- Communicate clearly and professionally with customers
- Explain licensing requirements and available options
- Set up and manage payment plans where appropriate
- Accurately record visit outcomes using mobile technology
- Work independently and make sound decisions on the ground
- Occasionally attend court as part of the enforcement process
Essential Skills, Behaviours & Requirements:
- Full UK Driving Licence (Essential)
- Strong communication skills and the ability to engage with people from all backgrounds
- Ability to stay calm, professional and resilient in a range of customer situations
- Problem‑solving mindset with good judgement
- High attention to accuracy when recording information
- Ability to work independently and manage your own schedule
- Comfort with technology, including mobile devices and apps
- A positive attitude and willingness to learn
- Mobility and readiness to travel locally throughout the DY postcode area
- Schedule flexibility to work required evening and weekend hours
- Experience in customer‑facing roles—your attitude, professionalism, and ability to communicate are what matter most.
What we hope you’ll do next:
Choose “Apply now” to fill out our short application, so that we can find out more about you. We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier‑free recruitment process and working environment for everyone.
If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustmentscapita.com or call 07784 237318 and we’ll get back to you.
For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
Field Enforcement Officer employer: Career Choices Dewis Gyrfa Ltd
Join us as a Field Enforcement Officer in Dudley, where you'll enjoy a flexible working schedule and the autonomy to manage your own time while making a positive impact in local communities. With a competitive salary, generous benefits including a company car or allowance, and a strong commitment to employee wellbeing and development, we foster an inclusive work culture that values diversity and supports your growth. Experience the freedom of working independently with all the training and resources you need to succeed.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Field Enforcement Officer
✨Tip Number 1
Get to know the company and its values! Before your interview, do a bit of research on what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Show off your people skills! As a Field Enforcement Officer, you'll be engaging with customers from all walks of life. Share examples from your past experiences where you've successfully communicated or resolved issues with customers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Field Enforcement Officer
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show us your unique qualities and experiences.
Tailor Your Application:Make sure to read the job description carefully and highlight how your skills match what we're looking for. Use specific examples from your past experiences that demonstrate your communication skills and problem-solving mindset.
Keep It Clear and Concise:We appreciate a straightforward approach! Make your application easy to read by keeping your sentences clear and to the point. Avoid jargon and focus on what makes you a great fit for the Field Officer role.
Apply Through Our Website:Don’t forget to hit that 'Apply now' button on our website! It’s the easiest way for us to receive your application and start the process of getting to know you better.
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Field Enforcement Officer. Familiarise yourself with the job description, especially the key tasks like communicating with customers and managing payment plans. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As this role involves engaging with people from various backgrounds, practice articulating your thoughts clearly. Prepare examples from past experiences where you've successfully communicated complex information or resolved customer issues. This will demonstrate your strong communication skills, which are essential for the job.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've had to think on your feet or solve problems independently. Be ready to discuss these situations during the interview, as the ability to stay calm and make sound decisions is crucial for a Field Officer. Highlight your problem-solving mindset and how it can benefit the team.
✨Emphasise Flexibility and Independence
Since the role requires a flexible schedule and the ability to work independently, be prepared to discuss how you manage your time and adapt to changing circumstances. Share examples of how you've successfully worked autonomously in previous roles, showcasing your reliability and self-motivation.
