At a Glance
- Tasks: Lead sustainability performance management and translate data into actionable insights.
- Company: Join ISS Facilities Services, a leader in sustainable solutions.
- Benefits: Enjoy a permanent role with competitive pay and hybrid working options.
- Other info: Inclusive workplace committed to diversity and career growth.
- Why this job: Make a real impact on sustainability while developing your leadership skills.
- Qualifications: Experience in sustainability services and strong team management skills required.
The predicted salary is between 50000 - 60000 £ per year.
We are looking for an experienced performance leader who can translate complex sustainability performance data into clear, decision‑ready insight. Through strong oversight, assurance and leadership, the role enables operational teams and senior leaders to take informed action, protect margin, manage risk and continuously improve sustainability outcomes.
Key Responsibilities
- Line manage and support the Product Performance Manager team, setting clear objectives, priorities and expectations.
- Lead and oversee performance management of sustainability services and products across the contract portfolio.
- Hold direct responsibility for end-to-end performance management of the largest sustainability contract, acting as senior performance lead and escalation point.
- Provide oversight and assurance of sustainability performance across all other contracts, identifying trends, underperformance and emerging risks.
- Identify performance risks, delivery issues and data gaps early, ensuring timely escalation and effective management.
- Coordinate and manage programme-level sustainability activity where Programme Manager roles are not in place.
- Set and maintain standardised sustainability performance frameworks, templates, processes and reporting expectations.
- Ensure sustainability performance data is accurate, timely, validated and auditable, working with operational and data teams as required.
Professional and Personal Competencies / Qualifications
- Experience managing sustainability services, performance management or service‑led delivery in complex operational environments.
- Proven experience of leading and developing teams, including setting priorities and managing performance.
- Strong experience working with KPI frameworks, reporting cycles and performance management processes.
- High data literacy with strong attention to detail and ability to assure data accuracy and integrity.
- Ability to translate performance data into clear, practical insight for non‑technical audiences.
- Confidence working with a wide range of stakeholders across operations, functions and senior leadership.
- Holds a full UK driving licence and is willing to travel to client sites as required.
- Eligible for company car or car allowance.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Senior Product & Services Performance Manager in Farnworth employer: Career Choices Dewis Gyrfa Ltd
At ISS Facilities Services, we pride ourselves on being an exceptional employer that champions sustainability and employee development. Our collaborative work culture fosters innovation and inclusivity, providing ample opportunities for professional growth while ensuring our teams are equipped with the tools they need to succeed. Located in Bolton or Stoke, you will benefit from a hybrid working model that promotes work-life balance, alongside competitive benefits and a commitment to diversity and inclusion.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Product & Services Performance Manager in Farnworth
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to sustainability performance management. We recommend role-playing with a friend to boost your confidence!
✨Tip Number 3
Showcase your data skills! Bring examples of how you've turned complex data into actionable insights. This will impress hiring managers looking for someone who can make sense of numbers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Senior Product & Services Performance Manager in Farnworth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior Product & Services Performance Manager. Highlight your experience in managing sustainability services and performance management, and don’t forget to showcase your leadership skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain how your background aligns with the key responsibilities mentioned in the job description. Be sure to mention your ability to translate complex data into actionable insights.
Showcase Your Data Skills:Since this role requires high data literacy, make sure to emphasise your experience with KPI frameworks and performance management processes. Include specific examples where you’ve ensured data accuracy and integrity.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Data Inside Out
As a Senior Product & Services Performance Manager, you'll need to demonstrate your ability to handle complex sustainability performance data. Make sure you understand the key metrics and KPIs relevant to the role, and be ready to discuss how you've used data to drive decisions in past roles.
✨Showcase Your Leadership Skills
This role involves managing a team, so be prepared to talk about your leadership style. Share specific examples of how you've set objectives, supported your team, and driven performance improvements. Highlight any experience you have in developing others and managing performance effectively.
✨Prepare for Stakeholder Engagement
You'll be working with a variety of stakeholders, so it's crucial to show that you can communicate effectively with both technical and non-technical audiences. Think of examples where you've successfully translated complex information into actionable insights for different stakeholders.
✨Understand the Company’s Sustainability Goals
Research ISS Facilities Services and their sustainability initiatives. Be ready to discuss how your experience aligns with their goals and how you can contribute to improving sustainability outcomes. Showing that you’re genuinely interested in their mission will set you apart from other candidates.
