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- Tasks: Lead a dynamic customer service team and enhance processes for top-notch support.
- Company: Join a friendly company with a fantastic culture and amazing benefits.
- Benefits: 20 days holiday, free parking, monthly free lunch, and a supportive work environment.
- Why this job: Make a real difference in customer experiences while developing your leadership skills.
- Qualifications: Experience in customer service management and excellent communication skills required.
- Other info: Opportunity to work in a caring environment supporting diverse patient needs.
The predicted salary is between 36000 - 60000 £ per year.
Are you great with customers and leading a team of individuals? If you’ve led teams, handled tricky escalations with empathy and professionalism and know how to keep both people and processes on track, this is definitely your next move. We’re looking for a Customer Services Manager to join a team of friendly, driven people with a lovely company that offer some amazing benefits. Keep reading to find out more and APPLY now.
As a Customer Services Manager, your responsibilities will include:
- Lead and support the customer service team (Training, 1-2-1s, coaching, huddles)
- Ensure compliance and accurate records, manage complaints and feedback in line with policy
- Manage daily operations, improve processes, scripts and workflow
- Support audits, reporting and track key metrics (response times, patient satisfaction)
- Deliver empathetic professional, confidential patient support
- Work with clinical/admin teams to resolve issues and prevent repeats
Qualifications:
- A background in customer service management & team leadership is essential
- Experience handling escalations, complaints and complex cases
- A professional role model with brilliant communication skills both written and verbal
- Experience using CRM systems, an organised person with decision-making skills
- Supporting neurodiverse, healthcare, mental health patients experience is a bonus
- Knowledge of CQC or regulated environments is advantageous
Benefits:
- 20 days holiday plus bank holiday
- Free parking
- Great company culture
- Free lunch once per month
APPLY NOW. Send your CV over for this Customer Services Manager role today.
Customer Services Manager in Farnworth employer: Career Choices Dewis Gyrfa Ltd
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Manager in Farnworth
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their friendly environment.
✨Tip Number 2
Practice your responses to common interview questions, especially those around handling escalations and leading a team. We want you to sound confident and ready to tackle any situation that comes your way!
✨Tip Number 3
Prepare some questions to ask during the interview. This shows you're engaged and keen to learn more about how you can contribute to the customer service team. Think about what processes you could improve or how you might support your future colleagues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and ready to take the next step in your career.
We think you need these skills to ace Customer Services Manager in Farnworth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Services Manager role. Highlight your leadership experience and any specific achievements in customer service to grab our attention!
Showcase Your Communication Skills: Since communication is key in this role, use clear and concise language in your application. Don’t forget to demonstrate your ability to handle escalations with empathy and professionalism in your examples.
Be Specific About Your Experience: When detailing your past roles, focus on specific situations where you led a team or improved processes. We love seeing how you've made a difference in previous positions, especially in customer service management.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Stuff
Before the interview, make sure you’re familiar with the company’s values and how they align with your own. Brush up on their customer service policies and any recent news about them. This shows you’re genuinely interested and prepared.
✨Showcase Your Leadership Skills
Be ready to discuss your experience in leading teams. Prepare specific examples of how you’ve trained, coached, or supported team members in the past. Highlight any successful outcomes from your leadership that demonstrate your ability to manage a customer service team effectively.
✨Handle Escalations Like a Pro
Since the role involves managing tricky escalations, think of a few challenging situations you’ve faced. Be prepared to explain how you approached these issues with empathy and professionalism, and what the outcomes were. This will showcase your problem-solving skills.
✨Metrics Matter
Familiarise yourself with key performance indicators relevant to customer service. Be ready to discuss how you’ve tracked and improved metrics like response times and customer satisfaction in previous roles. This demonstrates your analytical skills and commitment to continuous improvement.
