At a Glance
- Tasks: Lead a team of receptionists and ensure a welcoming experience for patients.
- Company: Hilary Cottage Surgery, a friendly rural practice in Fairford.
- Benefits: Flexible hours, supportive culture, and a focus on well-being.
- Other info: Join a dedicated team with opportunities for personal growth.
- Why this job: Make a real difference in patient care while managing a dynamic team.
- Qualifications: Experience in administration and strong leadership skills.
The predicted salary is between 30000 - 40000 £ per year.
Help us provide good quality primary care to our patients by acting as the patient liaison and reception manager at Hilary Cottage Surgery in Fairford. You will be the friendly face of the practice, ensuring a professional, positive and welcoming experience for patients and visitors.
Key Responsibilities
- Manage up to 8 receptionists and oversee the secretarial and admin team.
- Handle new patient registrations, on‑line access management and patient bookings.
- Oversee the complaints process and Significant Events process.
- Collect, distribute and analyse patient feedback.
- Support the practice at Patient Participation Group (PPG) meetings.
- Manage private report requirements from patients.
- Provide administrative support to all staff for patient‑support activities.
- Handle incoming and outgoing telephone calls, taking messages and responding to queries.
- Maintain and update protocols and processes related to team activities.
- Assist with gathering statistics and information when required.
- Advise the Practice Manager on clerical and administrative duties as needed.
- Undertake any additional duties appropriate to the post as requested by the Partners or the Practice Manager.
Working Hours
6 to 7 hours a day, 5 days a week.
About the Practice
Hilary Cottage Surgery is a small rural practice in Fairford, Gloucestershire, with around 35 staff and 7,500 patients. The practice is run by three GP partners and supported by a dedicated admin, dispensing and nursing team. The work environment values well‑being, teamwork and a friendly, supportive culture.
Reception and Admin Team Manager / Patient Liaison (30 to 36 hours) in Fairford employer: Career Choices Dewis Gyrfa Ltd
At Hilary Cottage Surgery, we pride ourselves on fostering a supportive and friendly work environment where our team members can thrive. As a Reception and Admin Team Manager, you will not only lead a dedicated group of receptionists but also play a vital role in enhancing patient care in our close-knit community practice in Fairford. We offer flexible working hours, opportunities for professional development, and a culture that prioritises well-being and teamwork, making us an excellent employer for those seeking meaningful and rewarding employment.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Reception and Admin Team Manager / Patient Liaison (30 to 36 hours) in Fairford
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We think you need these skills to ace Reception and Admin Team Manager / Patient Liaison (30 to 36 hours) in Fairford
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Career Choices Dewis Gyrfa Ltd.
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Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Career Choices Dewis Gyrfa Ltd. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
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✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Career Choices Dewis Gyrfa Ltd’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
