At a Glance
- Tasks: Provide first-line IT support and assist users with tech issues.
- Company: Join a dynamic team in a supportive IT environment.
- Benefits: Enjoy 25 days annual leave, health support, and career development.
- Other info: Inclusive workplace with social events and volunteering opportunities.
- Why this job: Kickstart your IT career while making a real difference.
- Qualifications: Recent graduate or soon-to-be graduate in IT or related field.
The predicted salary is between 25000 - 32000 € per year.
Location: Chorley
Employment Type: Full Time
Working Hours: Monday to Friday
What’s in it for you:
- 25 annual leave plus bank holidays with the option to buy more
- Group Personal Pension Plan
- Career development & progression with the opportunity to earn professional qualifications
- 24/7 access to a virtual GP and Mental health support & counselling services
- Cycle to Work scheme
- Discount club - supermarkets, phone bills, gyms & more!
- Life assurance cover
- Long service recognition
- Active local social committees
- Regular social events
- Paid volunteering opportunities in your community
About the role:
As part of the IT Service Desk team, you will support the delivery of first‑line IT support across the business, acting as an initial point of contact for users requiring assistance. You will respond to incidents and service requests, provide day‑to‑day IT support and user training, and ensure all issues are logged, managed, and resolved in line with IT Service Management (ITSM) best practices. Working collaboratively with the wider Service Desk, you will help maintain quality and performance standards, contributing to a responsive, efficient, and customer‑focused IT service that supports the organisation’s ongoing operations and objectives.
As an IT Service Desk Graduate you will:
- Provide first‑line IT support as part of the IT Service Desk, delivering a customer‑focused service in line with ITSM best practices.
- Log, manage, and progress incidents and service requests accurately within the ITSM tool, taking ownership through agreed ITIL processes and working towards SLA targets.
- Contribute to team performance and quality standards, ensuring support is available during operational hours and escalating issues appropriately.
- Maintain and update the IT knowledgebase, producing clear technical documentation and user‑friendly support guides.
- Work collaboratively with the wider IT team and Service Desk Manager, supporting service improvements, customer feedback initiatives, and day‑to‑day IT operations while adhering to all IT and company policies.
About you:
You’ll be a graduate or soon‑to‑be graduate with a Bachelor’s degree (or expected degree) in IT, Computer Science, or a related subject, and most importantly - a clear enthusiasm for building a career in IT support. Any exposure to IT support through internships, placements, part‑time or voluntary roles is beneficial, but not essential; a genuine passion for technology and learning will be equally valued. You’ll have a basic grounding in IT fundamentals, including Windows operating systems, Microsoft 365 applications (Teams, Outlook, SharePoint, OneDrive), cloud concepts such as Microsoft Entra ID, networking basics, mobile device management, and core security principles. With good problem‑solving and organisational skills, strong communication, and a customer‑focused approach, you’ll be comfortable working independently or with minimal supervision while delivering friendly, effective support to users.
Equal Opportunities:
We’re proud to be an equal opportunities employer. We welcome applications from all backgrounds and experiences, and we’re committed to building a diverse and inclusive workforce.
IT Service Desk Graduate in Euxton employer: Career Choices Dewis Gyrfa Ltd
As an IT Service Desk Graduate in Chorley, you will join a dynamic team that prioritises employee well-being and professional growth. With generous benefits including 25 days of annual leave, access to mental health support, and opportunities for career progression through professional qualifications, the company fosters a supportive and inclusive work culture. Regular social events and community volunteering initiatives further enhance the sense of belonging, making it an excellent place for graduates eager to kickstart their IT careers.
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Graduate in Euxton
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at university. Let them know you're on the hunt for an IT Service Desk role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research common IT support questions and practice your answers. Show off your enthusiasm for technology and your problem-solving skills. Remember, it's all about demonstrating that customer-focused approach!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that excite you! Check out our website for openings and apply directly. Tailor your application to show how your skills align with their needs – it makes a difference!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you fresh in their minds. It shows your interest and professionalism, which is key in the IT support world. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace IT Service Desk Graduate in Euxton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the IT Service Desk role. Highlight any relevant coursework, projects, or part-time jobs that show your enthusiasm for IT support.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about IT and how your background makes you a great fit for our team. Be genuine and let your personality shine through!
Showcase Your Technical Skills:Don’t forget to mention your familiarity with Windows, Microsoft 365, and any other tech tools you’ve used. We love seeing candidates who are eager to learn and grow in their IT knowledge.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into our hands quickly and efficiently. Plus, it shows you’re keen on joining us!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your IT Basics
Brush up on your knowledge of Windows operating systems, Microsoft 365 applications, and basic networking concepts. Being able to discuss these topics confidently will show your enthusiasm for the role and your readiness to provide first-line IT support.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled IT issues in the past, whether through internships or personal projects. Highlighting your problem-solving abilities will demonstrate your capability to handle incidents and service requests effectively.
✨Familiarise Yourself with ITSM and ITIL
Understanding IT Service Management (ITSM) and ITIL processes is crucial for this role. Do some research on these frameworks and be ready to discuss how they apply to delivering quality IT support during your interview.
✨Emphasise Your Customer-Focused Approach
Since this role involves direct interaction with users, be prepared to talk about your customer service experiences. Share how you’ve provided friendly and effective support in the past, as this will resonate well with the interviewers looking for a customer-focused candidate.
