At a Glance
- Tasks: Lead Zendesk implementations and optimise customer experiences through innovative solutions.
- Company: Join a forward-thinking company that values collaboration and creativity.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Be part of a supportive team with excellent career advancement opportunities.
- Why this job: Make a real impact by transforming customer experiences with cutting-edge technology.
- Qualifications: 2 years in software implementation, ideally with hands-on Zendesk experience.
The predicted salary is between 45000 - 55000 £ per year.
The Zendesk Implementation Consultant delivers Zendesk Professional Services from new launches to enterprise optimisation. Working with Project Managers, Architects, and Engineers, the role leads discovery, designs practical solutions, configures and tests the platform, and enables customer adoption. Deliver projects to scope, quality, milestones, and go-live dates. Produce clear design, configuration, and handover documentation. Build stakeholder confidence through proactive communication and risk management. Identify improvement opportunities such as automation, reporting, and AI.
Key Responsibilities
- Delivery & Solution Consulting
- Lead discovery workshops to capture workflows, pain points, and success measures.
- Translate requirements into Zendesk designs covering configuration, data, security, routing, automation, and reporting.
- Configure Zendesk features and validate them against agreed acceptance criteria.
- Define integrations and APIs, working with Architects and Engineers on design and testing.
- Maintain design documents, configuration workbooks, runbooks, and release notes for handover.
- Run training and knowledge transfer so customer teams can manage the solution after go-live.
- Maintain Zendesk expertise and required certification standards.
- Project Delivery & Stakeholder Management
- Own workstreams, coordinating plans, RAID items, and decisions with the Project Manager.
- Confirm scope in writing and support change control by assessing time, cost, and risk.
- Provide progress updates, evidence of completion, and early escalation of blockers.
- Support governance through stand-ups, status calls, and steering materials.
- Support testing, UAT, defect triage, and release readiness before go-live.
- Complete handover documentation, admin guides, and agreed hypercare arrangements.
- Commercial & Practice Contribution
- Work with internal teams and customers to deliver contractual scope to professional standards.
- Spot upsell and cross-sell opportunities and pass them to Account Management or Business Development.
- Escalate delivery, relationship, or commercial risks promptly with recommended actions.
Qualifications
- Required: 2 years in software implementation or consulting, ideally in CX platforms.
- Required: Hands‑on Zendesk implementation experience or equivalent on similar platforms.
- Required: Strong workshop facilitation and ability to turn business needs into solution designs.
- Required: Strong delivery discipline across multiple workstreams and deadlines.
- Required: Excellent written and verbal communication with technical and non-technical stakeholders.
- Required: Zendesk Support Administrator Expert certification, held or gained during onboarding.
- Preferred: Experience with integrations, data migration, and governance.
- Preferred: Experience in enterprise optimisation, transformation, or new Zendesk launches.
- Preferred: Familiarity with AI-enabled CX features and rollout planning.
- Consultative mindset with pragmatic recommendations based on value, risk, and effort.
- Structured communication with clear notes, actions, and stakeholder alignment.
- Quality focus with effective UAT support and strong handover documentation.
- Strong organization across multiple workstreams, deadlines, and changing scope.
- Strong collaboration with Project Managers, Architects, and Engineers.
Proud member of the Disability Confident employer scheme.
Zendesk Implementation Consultant in England employer: Career Choices Dewis Gyrfa Ltd
As a Zendesk Implementation Consultant, you will thrive in a dynamic work environment that champions collaboration and innovation. Our company prioritises employee growth through continuous training and development opportunities, ensuring you stay at the forefront of industry advancements. With a strong commitment to work-life balance and a culture that values diversity and inclusion, we provide a supportive atmosphere where your contributions are recognised and rewarded.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Zendesk Implementation Consultant in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with Zendesk or similar platforms. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your past Zendesk implementations or relevant projects. This visual proof of your expertise can really set you apart during interviews.
✨Tip Number 3
Prepare for those interviews by practising common questions related to Zendesk and implementation consulting. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Zendesk Implementation Consultant in England
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Zendesk Implementation Consultant role. Highlight your relevant experience in software implementation and consulting, especially with CX platforms like Zendesk. We want to see how your skills match our needs!
Showcase Your Communication Skills:Since this role involves working with both technical and non-technical stakeholders, it's crucial to demonstrate your excellent written and verbal communication skills. Use clear language in your application to show us you can convey complex ideas simply.
Highlight Your Project Delivery Experience:We’re looking for someone who can manage multiple workstreams and deadlines effectively. In your application, share specific examples of projects you've delivered on time and within scope, and how you’ve handled any challenges along the way.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re keen to join the StudySmarter team!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Zendesk Inside Out
Make sure you brush up on your Zendesk knowledge before the interview. Familiarise yourself with its features, configurations, and best practices. Being able to discuss specific examples of how you've implemented or optimised Zendesk in the past will show that you're not just familiar with the platform but also know how to leverage it effectively.
✨Prepare for Discovery Workshops
Since leading discovery workshops is a key responsibility, think about how you would approach capturing workflows and pain points. Prepare some questions that could help uncover customer needs and demonstrate your ability to translate those into practical solutions. This will highlight your consultative mindset and problem-solving skills.
✨Showcase Your Communication Skills
You'll need to communicate with both technical and non-technical stakeholders, so practice explaining complex concepts in simple terms. Bring examples of how you've successfully communicated project updates or managed stakeholder expectations in previous roles. This will illustrate your strong verbal and written communication abilities.
✨Demonstrate Your Project Management Prowess
Be ready to discuss how you've managed multiple workstreams and deadlines in the past. Share specific instances where you coordinated plans, handled risks, or escalated issues effectively. This will show that you have the delivery discipline needed to thrive in this role.
