At a Glance
- Tasks: Lead and support a team in delivering high-quality transport services.
- Company: Join North Somerset Council, dedicated to community impact and inclusivity.
- Benefits: Enjoy competitive salary, flexible working, and professional development opportunities.
- Other info: Be part of a supportive team with excellent career growth potential.
- Why this job: Make a difference in your community while developing valuable skills.
- Qualifications: Strong leadership, communication skills, and a valid PCV licence required.
The predicted salary is between 30000 - 40000 € per year.
About Us
North Somerset Council is committed to providing high‑quality services to our community. We are committed to creating a fair, green, and more inclusive environment for all our residents. Join us and contribute to making a positive impact on our community.
The Role
- Operational Leadership & Team Management
- Oversee, support, and motivate a team of Front‑Line Delivery Officers.
- Ensure daily work instructions are acknowledged and operational readiness is achieved.
- Assist colleagues and customers by responding to queries promptly and effectively.
- Provide driver resilience where required, with agreement from the Principal Transport Planning Officer.
- Training & Development
- Train new drivers on company policies, procedures, safety protocols and operational standards.
- Support ongoing staff development and ensure consistent delivery of high‑quality services.
- Daily Operations & Service Delivery
- Oversee daily operational processes for Demand Responsive Transport, Public Transport and Home‑to‑School Transport services.
- Coordinate transport operations, ensuring adequate staffing and vehicle resources are available.
- Create a weekly ROTA and distribute to staff.
- Monitor and alert management to operational risks or resourcing issues.
- Deliver transport services in line with journey plans, timetables and delivery manifests, maintaining a strong customer‑focused approach.
- Provide cover for staff when required.
- Coordination, Routing & Compliance
- Manage operational routing and re‑routing during service disruptions.
- Address and resolve service complaints and incidents.
- Ensure vehicles, equipment and staff are compliant with relevant safety and operational standards.
- Conduct daily lone worker check‑ins and manage health and safety concerns.
- Administration & Reporting
- Facilitate daily administrative processes including annual leave submissions, equipment maintenance, uniform management, cash handling, claims processing and fleet checks.
- Ensure accurate signing‑in and submission of cash takings.
- Use ICT systems to support quality monitoring and operational reporting.
- Provide daily and weekly KPI reports to the Principal Lead.
- Licensing & Compliance
- Maintain a current and valid PCV driving licence and ensure it is available for routine checks.
- Undertake training to obtain a local private hire taxi licence.
This position is currently based at our Castlewood offices in Clevedon. The office and depot will be closing in 2027. Consultation is underway to determine the new location for colleagues based in Castlewood, which may be at Weston‑Super‑Mare or within North Somerset.
As part of the recruitment process, applicants will be required to undertake an operational assessment before progressing to interview.
Work Style
This role falls into the category of Flexible Worker which means you can expect to work in the following way: Office based and transport driver cover.
About You
We are looking for caring, compassionate individuals to work for a front facing and customer focused service within the Integrated Transport Unit (ITU). You should be confident in working independently but also a keen team player. Being a clear and strong communicator that offers experience and understanding of supporting vulnerable people will be beneficial to the role. We are keen to invite interest that can demonstrate transferable skills within your career to date although full training and continuous professional development is offered.
You will be required to give clear instruction and oversee operational activities working within existing procedures and routines with limited supervision. Under the direction of the Principal Operations Lead, you will deliver high quality customer focused services that support the work of the ITU, which includes such services as Home to School, Demand Response and Public Transport.
Successful applicants will be fully supported with training and shadowing opportunities as part of an induction and a be part of a dedicated staff team. A flexible working approach will be required, across both Clevedon and Weston‑Super‑Mare sites.
Key points
- Strong leadership and communication skills.
- Can remain calm, organised, and solution‑focused in a dynamic environment.
- Has experience in transport operations or a related field.
- Understands the importance of safety, compliance and excellent customer service.
- Is confident using ICT systems to support operational delivery and reporting.
- Holds a valid PCV licence.
This position is exempt under the provisions of the Rehabilitation of Offenders Act (Exceptions) Order 1975 and is subject to an enhanced Disclosure and Barring Service check.
What We Offer
At North Somerset Council, we value our employees and provide a supportive and inclusive work environment.
Benefits
- Competitive salary and benefits.
- Flexible working arrangements.
- Local Government Pension.
- Opportunities for professional development.
- Inclusive Staff groups including Carers, Disabled, LGBTQ+, REACH (Race, Ethnicity, and Cultural Heritage), and Young Staff Forums.
- Opportunity to purchase up to an additional 10 days annual leave each year.
- Dedicated in‑house Wellbeing Team.
- Salary sacrifice Cycle to Work and Electric Vehicle schemes.
Further Information
Further details of our excellent rewards package can be found in our Benefits booklet.
Transport Operations Officer in England employer: Career Choices Dewis Gyrfa Ltd
North Somerset Council is an exceptional employer dedicated to fostering a supportive and inclusive work environment, where employees are valued and encouraged to grow professionally. With flexible working arrangements, competitive salaries, and a strong focus on employee wellbeing, staff can thrive while making a meaningful impact in the community. Join us at our Clevedon office, where you will be part of a dynamic team committed to delivering high-quality transport services and supporting vulnerable individuals.
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Transport Operations Officer in England
✨Tip Number 1
Get to know the company! Research North Somerset Council and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in making a positive impact.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for that operational assessment! Brush up on your transport operations knowledge and think about how you would handle real-life scenarios. Practising your responses can really boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at North Somerset Council.
We think you need these skills to ace Transport Operations Officer in England
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about providing high-quality services and making a positive impact in the community.
Tailor Your Experience:Make sure to highlight any relevant experience you have in transport operations or customer service. We love seeing transferable skills, so don’t be shy about connecting your past roles to what we’re looking for!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and structure your thoughts well. We appreciate a well-organised application that’s easy to read!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly and helps us keep track of all applicants. We can’t wait to hear from you!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Stuff
Make sure you understand the key responsibilities of a Transport Operations Officer. Familiarise yourself with operational processes, safety protocols, and customer service standards. This will help you answer questions confidently and show that you're ready to hit the ground running.
✨Showcase Your Leadership Skills
Since this role involves overseeing a team, be prepared to discuss your leadership style. Think of examples where you've motivated a team or resolved conflicts. Highlighting your ability to support and develop others will resonate well with the interviewers.
✨Demonstrate Problem-Solving Abilities
Transport operations can be unpredictable, so be ready to share how you've handled challenges in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and illustrate your calm, organised approach in dynamic environments.
✨Ask Insightful Questions
Prepare some thoughtful questions about the role and the team. This shows your genuine interest in the position and helps you gauge if it's the right fit for you. Ask about the training process, team dynamics, or how success is measured in the role.
