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- Tasks: Provide IS application support for Warehouse and Transport Management systems in a dynamic team.
- Company: Join Kühne + Nagel, a leading logistics company with a collaborative culture.
- Benefits: Enjoy competitive pay, 26 days holiday, volunteering days, and health cash plans.
- Other info: Great career progression opportunities and a friendly workplace culture.
- Why this job: Make a real impact in logistics while developing your skills in a supportive environment.
- Qualifications: Experience in logistics, SQL knowledge, and strong customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
As a K&N IS Systems Support Advisor, you will be responsible for providing IS application and systems support activities for Warehouse Management, Transport Management (both hosted in an AWS environment), and Automation Management to the LCST contract. You will be part of a high performing team, playing a critical role in managing the customer and user experiences, and contributing to the overall success of both the contract and the organisation.
To achieve this, you will engage and communicate with internal and external stakeholders, vendors, and service providers to ensure the services provided are effectively supported, whilst protecting operational service and contract performance to committed delivery standards.
How you create impact:
- Troubleshooting and providing Application support for Blue Yonder Dispatcher Warehouse Management, Oracle Transport Management, (both hosted on AWS), & WCS Automation, across multiple sites (Bicester, Donnington & Longtown) and environments (Development, Test, Training, Production etc).
- Raising/managing tickets with multiple support desks within the contract (Topdesk & JIRA).
- Investigating and analysing Support Requests 1st and 2nd line.
- Raising and Managing tickets with 3rd party suppliers for application support.
- Supporting Emergency Incident management to restore services.
- Support the development, implementation and configuration of the business systems along with technical analysis for incidents and proposed changes.
- Supporting rollout of projects, bug fixes & changes for multiple systems, along with ensuring they are embedded as BAU.
- Collaborate with business partners and tech teams to support operations and deliver resolutions & BAU changes.
- Adherence to the SLAs and process frameworks, across multiple service desks.
- Working with wider teams (internal & external) to provide solutions and workarounds to Business system users & stakeholders.
What we would like you to bring:
- Experience working in a 3PL or logistics setting.
- Working knowledge and experience supporting Warehouse Management systems (Blue Yonder Dispatcher).
- SQL (Oracle SQL) & Reporting (Jasper report) capability and knowledge of Linux.
- Familiarity with Dispatcher architecture and Oracle database Transport Management (OTM), and Automation (WCS) systems, would be desirable.
- Investigating and resolving Dispatcher / AWS performance issues.
- Familiarity with web and application servers hosted in AWS environments would be desirable.
- Technically minded with a dynamic approach and a positive attitude towards change.
- Previous IS Application Support role/experience (L1–L2) with excellent customer service skills, and a good command of the English language.
- Proven experience of key stakeholder communication (Operations teams, Technical Vendors etc.) to support operations and deliver resolutions.
- Strong PC skills and able to build and maintain relationships with wider IT teams, internal & external stakeholders.
- Understanding of ITIL best practices for customer support.
What's in it for you:
- 26 days holiday plus bank holidays.
- 2 volunteering days per year.
- 3 x Life Assurance Option if you join the KN Route2 pension scheme.
- A tailored personal development and training programme.
- Trusted and empowered to deliver and be your best.
- Enhanced Maternity/Paternity Leave.
- Cycle to work scheme.
- Discount on high street stores and local supermarkets (Tesco, Asda, Sainsburys & more).
- Refer a friend scheme.
- Health Cash plans will be also available to you.
As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.
IT Specialist in England employer: Career Choices Dewis Gyrfa Ltd
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Specialist in England
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Kühne + Nagel. A friendly chat can open doors and give you insights that might just help you stand out.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can talk confidently about Warehouse Management systems and AWS. We want you to shine when discussing your experience!
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss how you've tackled challenges in previous roles, especially with application support. Real-life examples will make you memorable.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace IT Specialist in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Specialist role. Highlight your experience with Warehouse Management systems and any relevant technical skills like SQL and AWS. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can contribute to our team. Keep it engaging and make it personal – we love to see your personality come through.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've tackled challenges in previous roles. We’re looking for someone who can troubleshoot effectively, so share those success stories that demonstrate your ability to resolve issues.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at Kühne + Nagel!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Systems
Make sure you brush up on your knowledge of Warehouse Management systems, especially Blue Yonder Dispatcher and Oracle Transport Management. Familiarity with AWS environments is a big plus, so be ready to discuss how you've used these technologies in past roles.
✨Showcase Your Troubleshooting Skills
Prepare examples of how you've successfully resolved technical issues in previous positions. Be specific about the tools you used, like JIRA or Topdesk, and how you managed support tickets. This will demonstrate your hands-on experience and problem-solving abilities.
✨Communicate Effectively
Since you'll be engaging with various stakeholders, practice articulating your thoughts clearly. Think about how you can explain complex technical concepts in simple terms. This will show that you can bridge the gap between technical teams and business users.
✨Embrace Change
Kühne + Nagel values a dynamic approach, so be prepared to discuss how you've adapted to changes in your work environment. Share examples of how you've contributed to process improvements or embraced new technologies, showcasing your positive attitude towards change.