At a Glance
- Tasks: Design and implement innovative AI solutions to enhance customer experience in contact centres.
- Company: Join a forward-thinking company leading the way in conversational AI technology.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on innovation and ethical AI practices.
- Why this job: Be at the forefront of AI transformation and make a real difference in customer interactions.
- Qualifications: Experience with omni-channel AI platforms and strong conversational design skills.
The predicted salary is between 50000 - 70000 £ per year.
The Role
We are seeking a Technical Consultant focusing on AI Agents, Digital, and Voice. You will play a pivotal role in driving transformation projects within contact centres. You will leverage your expertise in omni-channel conversational AI platforms to design, develop, and implement solutions that enhance customer experience and operational efficiency. This role reports to the Head of CX Shared Services and does not include direct line management responsibilities.
The ideal candidate will be a technical contributor who can support initiatives, collaborate with team members, and contribute to the overall success and security of our projects and client relationships.
Key Responsibilities
- Omni-Channel Conversational AI Expertise: Utilise your experience with platforms such as Omilia OCP, Ultimate AI, or equivalent to deliver robust AI solutions.
- Conversational Design: Focus on human-centricity by creating sample dialogues, designing flowcharts, conducting user testing, and managing handovers. Ensure that the conversational flow is intuitive and provides a positive user experience.
- Conversational AI Development: Develop and optimise conversational AI systems, ensuring they meet business requirements and user expectations.
- ROI Mapping and Data Analysis: Analyse data from AI platforms to map ROI and deliver actionable insights that drive business value.
- Contact Centre Transformation: Apply your understanding of contact centres to consult on and implement transformation projects, enhancing overall performance and customer satisfaction.
- Proactive AI Agents: Develop and implement AI agents that can anticipate customer needs and provide proactive solutions.
- Emotional Intelligence in AI: Integrate emotional intelligence into AI agents to improve customer interactions and satisfaction.
- Multimodal Capabilities: Design AI solutions that can handle multiple forms of input (e.g., text, voice, images) to provide a seamless customer experience.
Skills & Experience
- Experience: Proven experience with omni-channel conversational AI platforms (e.g., Omilia OCP, Ultimate AI). Strong background in conversational design, including dialogue creation, flowchart design, user testing, and handovers. In-depth understanding of developing and optimising conversational AI systems. Ability to map ROI and deliver insights based on data analysis from AI platforms. Experience in consulting or involvement in contact centre transformation projects.
- Technical Skills: Proficiency in REST APIs, JSON, and Postman for testing and developing API integrations.
- Data Analytics Skills: Proficiency in data analysis to extract insights and drive decision-making.
- AI Ethics and Transparency: Understanding of ethical considerations and transparency in AI decision-making.
- Desirable Skills but not essential: Certification from the Conversational Design Institute as a Conversational Designer. Familiarity with Zendesk and NICE CXOne platforms. Experience with Generative AI: Knowledge of generative AI technologies and their application in creating personalised customer experiences. Knowledge of Edge Computing: Understanding of edge computing and its role in enhancing AI performance and reducing latency.
Conversational AI Consultant in England employer: Career Choices Dewis Gyrfa Ltd
As a Conversational AI Consultant, you will join a forward-thinking company that prioritises innovation and employee development. Our collaborative work culture fosters creativity and encourages professional growth through continuous learning opportunities, while our commitment to enhancing customer experience ensures that your contributions have a meaningful impact. Located in a vibrant area, we offer a dynamic environment where you can thrive and make a difference in the world of AI.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Conversational AI Consultant in England
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with potential employers on LinkedIn. The more people you know, the better your chances of landing that Conversational AI Consultant gig.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your work with omni-channel conversational AI platforms. Include examples of dialogue designs, flowcharts, and any successful projects you've been part of. This will make you stand out when applying through our website.
✨Tip Number 3
Prepare for interviews by brushing up on your knowledge of AI ethics and emotional intelligence in AI. Be ready to discuss how you can enhance customer experiences and operational efficiency in contact centres. We want to see your passion shine!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show you were engaged and are genuinely interested in the role.
We think you need these skills to ace Conversational AI Consultant in England
Some tips for your application 🫡
Show Off Your Skills:Make sure to highlight your experience with omni-channel conversational AI platforms like Omilia OCP or Ultimate AI. We want to see how your skills can drive transformation projects and enhance customer experiences.
Be Human-Centric:When discussing your conversational design experience, focus on how you create intuitive dialogues and flowcharts. We love candidates who prioritise user experience and can demonstrate their understanding of human-centric design.
Data is Key:Don’t forget to mention your data analysis skills! Show us how you've mapped ROI and delivered insights from AI platforms. This will help us understand how you can contribute to our projects' success.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and get to know you better. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your AI Platforms
Make sure you’re well-versed in omni-channel conversational AI platforms like Omilia OCP or Ultimate AI. Brush up on their features and how they can enhance customer experience, as this will show your technical expertise and readiness to contribute.
✨Showcase Your Conversational Design Skills
Prepare to discuss your experience with conversational design. Bring examples of dialogues you've created or flowcharts you've designed. This will demonstrate your human-centric approach and ability to create intuitive user experiences.
✨Data Analysis is Key
Be ready to talk about how you’ve used data analysis to map ROI and deliver insights. Think of specific instances where your analysis led to actionable outcomes, as this will highlight your analytical skills and understanding of business value.
✨Emphasise Emotional Intelligence
Discuss how you can integrate emotional intelligence into AI agents. Share any relevant experiences where you’ve improved customer interactions through empathy and understanding, as this is crucial for enhancing customer satisfaction.
