At a Glance
- Tasks: Support employers and enhance pension services while managing data and relationships.
- Company: Join Greater Manchester Pension Fund, dedicated to securing financial well-being for members.
- Benefits: Enjoy flexible working, generous leave, and a comprehensive benefits package.
- Other info: Great career development opportunities in a supportive environment.
- Why this job: Make a real impact on pension services and help shape the future.
- Qualifications: Detail-oriented with strong communication skills and a proactive attitude.
The predicted salary is between 28142 - 30518 £ per year.
Contract Type: Permanent
Salary: Grade E. SCP 11 £28,142 - SCP 16 £30,518
Hours Per Week: 36 hours
Base Location: Greater Manchester Pension Fund, Guardsman Tony Downes House, Droylsden
The Role
Support employers and team members, inspire change and help shape the future of pension services as our Employer Support Officer.
About GMPF
At Greater Manchester Pension Fund (GMPF), we are dedicated to securing the financial well-being of our 436,000 members. Every year, these members entrust us with their contributions, which we strategically invest to provide them with peace of mind for their retirement. In 2024 alone, we paid out over £880 million in benefits, fulfilling our promise to deliver financial security to our members. Our 175 pensions administration colleagues collaborate with over 700 employers, including local authorities across Greater Manchester, the National Probation Service, academy schools, and housing associations. Together, we calculate and deliver pension benefits with precision and care.
The Opportunity
We are looking for an enthusiastic, committed and customer focused person to join our Employer Support team. This is a great opportunity to join a team who are passionate about delivering an exceptional service to our employers, members and stakeholders.
About You
- Develop employer relations and provide support: Act as a liaison with employers, providing guidance on data submissions, resolving discrepancies, improving data quality and fostering strong working relationships.
- Support the delivery of objectives: Support your Team Manager in delivering the objectives set for the Employer Support section.
- Determine priorities: Be responsible for managing and monitoring your own workloads and complete tasks allocated to you within the allotted timescales.
- Data Processing: Undertake data processing tasks, update and manage member data, ensuring records are complete, current and compliant with data protection regulations.
- Support Continuous Improvement: Contribute to the review and enhancement of operational processes identifying opportunities to improve service delivery.
- Collaborate with Team Members: Work closely with colleagues to ensure consistent service delivery and share knowledge and best practices.
This is a fantastic opportunity for a detail-oriented and proactive individual to contribute meaningfully to make a positive impact on the service provided to our employers.
Why Join GMPF?
- Flexible hybrid working arrangements work from home or in our modern, open-plan offices in Droylsden, which feature on-site parking, excellent public transport links, and proximity to the M60. Hybrid flexibility is available after training and demonstration of role competency.
- Generous benefits package automatic enrolment into the Local Government Pension Scheme (LGPS), offering comprehensive benefits and life cover.
- Excellent leave entitlement starting at 26 days annual leave, plus bank holidays and flexible working hours (flexitime).
- Training and career development access to ongoing learning and progression opportunities.
- Employee rewards and perks discounts on gym memberships, a cycle-to-work scheme, a car leasing scheme and various health and wellbeing offers.
Apply Today
If you have the ambition, expertise, and drive to excel in this role, we’d love to hear from you. For an informal discussion about the role, please contact Joelle Heslop, Employer Support Section Manager, on 0161 301 7220. Please read the attached recruitment guidance document or visit our website careers page for support with your application and interview.
The application process will involve both an interview and a task. More details about this will be provided if your application is successful.
For more information about GMPF in general please see our website at www.gmpf.org.uk. Click ‘Apply Now’ to take the first step towards shaping the future of GMPF and making a difference to the lives of our members.
About Us
At Tameside, we are committed to ensuring all our Citizens lead long, fulfilling and healthy lives. We are committed to supporting economic growth, providing high quality health and care services, protecting our most vulnerable and creating strong and supportive, self-sufficient communities. We recognise that our people drive our success and enable the organisation to deliver on its vision, purpose and priorities, and that our people are our most important resource and asset. Our values underpin our practice and behaviours, and are at the heart of everything that we do; and we understand that how we do things is just as important as what we do. We pride ourselves on living by our STRIVE values of Support, Trust, Respect, Integrity, Value Diversity and Engage. Our values underpin our practice and behaviours and are at the heart of everything that we do. How we do things are just as important as what we do. Our employees’ skills, experience and knowledge are essential to our success along with their happiness, wellbeing, commitment, enthusiasm and motivation to be the best they can be.
This role is employed by Tameside Council. Unfortunately, at this time we are not able to offer sponsorship. We are committed to developing a culture which respects individuals, appreciates difference and allows everyone regardless of background to reach their full potential. We are proud to be an accredited disability confident employer. Reasonable Adjustments will be considered in accordance with the Equality Act 2010 in relation to the Job Role Criteria.
Employer Support Officer – Employer Services Section employer: Career Choices Dewis Gyrfa Ltd
At Greater Manchester Pension Fund (GMPF), we pride ourselves on being an exceptional employer, offering a supportive and flexible work environment in our modern Droylsden offices. Our commitment to employee growth is evident through generous leave entitlements, access to ongoing training, and a comprehensive benefits package, including automatic enrolment in the Local Government Pension Scheme. Join us to make a meaningful impact while enjoying a culture that values support, trust, and respect for all employees.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Employer Support Officer – Employer Services Section
✨Tip Number 1
Get to know GMPF and its values! Research the organisation and understand their mission. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for the interview by doing mock interviews with friends or family. Focus on common questions related to employer support and data processing, so you can confidently showcase your skills.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights about the role and the company culture, which can give you an edge during your interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression on the hiring team.
We think you need these skills to ace Employer Support Officer – Employer Services Section
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Employer Support Officer. We want to see how you can inspire change and support our employers!
Show Your Enthusiasm:Let your passion for delivering exceptional service shine through in your application. We’re looking for someone who’s not just qualified, but also genuinely excited about making a positive impact on our pension services.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your experiences and how they relate to the responsibilities of the role. We appreciate clarity as much as you do!
Apply Through Our Website:Don’t forget to submit your application via our website! It’s the best way to ensure it gets to us directly. Plus, you’ll find all the info you need to make your application stand out.
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Stuff
Before the interview, make sure you understand GMPF's mission and values. Familiarise yourself with their services and how they support employers and members. This will show your genuine interest in the role and help you answer questions more effectively.
✨Showcase Your Customer Focus
As an Employer Support Officer, you'll need to demonstrate your commitment to customer service. Prepare examples from your past experiences where you've successfully resolved issues or improved relationships with clients. This will highlight your ability to inspire change and support employers.
✨Be Ready for Data Discussions
Since the role involves data processing and ensuring compliance, brush up on your data management skills. Be prepared to discuss how you've handled data in previous roles, including any challenges you faced and how you overcame them. This will show you're detail-oriented and proactive.
✨Ask Thoughtful Questions
At the end of the interview, don't forget to ask insightful questions about the team dynamics, ongoing projects, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
