At a Glance
- Tasks: Support the Safe at Home Team with grants, loans, and customer enquiries.
- Company: Join a supportive team dedicated to making a difference in housing.
- Benefits: Permanent position with opportunities for growth and development.
- Other info: Be part of a Disability Confident employer and enjoy a dynamic work environment.
- Why this job: Make a real impact by helping those in need of housing support.
- Qualifications: Strong analytical skills and experience with data monitoring required.
The predicted salary is between 30000 - 40000 £ per year.
The Technical Support Officer role is crucial for the day-to-day operating of the Safe at Home Team. This is a varied role providing administrative and financial operations support, liaising with customers and assessing eligibility for financial assistance.
Working in the Safe at Home Team, you will support the team in the delivery of grants and loans for disabled adaptations and housing repairs, as well as providing support for other aspects of Strategic Housing. You will be responsible for providing administrative support to the team as well as operating management information systems for the collation and monitoring of statistical analysis reports. You will also be responsible for responding to customer and colleague enquiries.
You will possess sound analytical skills, have experience of monitoring statistics and interpreting data, and the ability to process complex payments; be fully computer literate with a working knowledge of appropriate computer applications.
If you think you have what it takes to undertake this challenging, yet exciting role then please ensure you complete an application by 5.00pm Sunday 28 June 2026.
Technical Support Officer in Ellesmere Port employer: Career Choices Dewis Gyrfa Ltd
As a proud member of the Disability Confident employer scheme, we offer a supportive and inclusive work environment for our Technical Support Officers. Located in a vibrant community, our organisation prioritises employee growth through continuous training and development opportunities, ensuring that you can thrive in your role while making a meaningful impact on the lives of those we serve. Join us to be part of a dedicated team that values collaboration, innovation, and the well-being of both employees and the community.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Officer in Ellesmere Port
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Career Choices Dewis Gyrfa Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Career Choices Dewis Gyrfa Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support Officer in Ellesmere Port
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Career Choices Dewis Gyrfa Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Career Choices Dewis Gyrfa Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Career Choices Dewis Gyrfa Ltd!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
