At a Glance
- Tasks: Provide top-notch support to customers via calls and emails in a fast-paced environment.
- Company: Join a diverse and inclusive team committed to excellent service.
- Benefits: Earn £12.71 per hour with flexible working hours and training opportunities.
- Other info: We celebrate diversity and welcome applications from all backgrounds.
- Why this job: Make a real difference by helping customers solve their issues every day.
- Qualifications: Experience in helpdesk or call centre roles, with strong communication skills.
The predicted salary is between 12.71 - 12.71 £ per hour.
Helpdesk Operator
Location: 310 Broadway, Salford, M50 2UE Working hours: 40 hours per week, Monday to Sunday
Salary: £12.71 per hour We are looking for a proactive and customer‑focused Helpdesk Operator to join our team.
This role is ideal for someone who thrives in a fast‑paced environment, communicates clearly, and is committed to delivering excellent service.
Key Responsibilities
- Accurately record caller details, issues, and severity levels, ensuring Team Leaders are informed of any situations that may need escalation.
- Work in line with established processes and procedures.
- Respond promptly and efficiently to incoming calls, emails, and messages in accordance with client service levels.
- Demonstrate strong attention to detail when gathering and inputting information.
- Maintain a clear, professional and confident telephone manner.
- Deliver a high level of customer and supplier satisfaction, using logic and common sense to resolve queries and escalating issues when required.
- Attend training and coaching sessions and apply any updates to duties, methods, working hours, or procedures.
- Identify potential areas for improvement and report them to the Team Leader.
- Remain flexible and adaptable to change within the role.
Essential Skills & Experience
Experience in a helpdesk or call centre environment, with the ability to build productive relationships with customers and suppliers.
Basic understanding of computer hardware, peripherals, and applications (e. g. networks, shared files/folders, report creation).
Confident keyboard and data‑entry skills.
Desirable Skills & Qualifications
- Knowledge of computer databases and their applications.
- NVQ Level 2 or 3 in Customer Service or Call Handling (or equivalent). Experience working with KPIs and performance metrics in a similar environment.
- Basic proficiency in Microsoft Word and Excel.
- Equal Opportunities
We’re all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity.
We’re an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves.
We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.
We’re a Disability Confident Leader employer.
We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.
We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
#J-18808-Ljbffr
Helpdesk Operator in Eccles employer: Career Choices Dewis Gyrfa Ltd
Career Choices Dewis Gyrfa Ltd is an exceptional employer that champions innovation and strategic growth within a collaborative environment. Employees benefit from a strong focus on professional development, competitive remuneration, and the opportunity to make a significant impact in the European market. With a commitment to fostering high-value partnerships, this role offers a unique chance to thrive in a dynamic and supportive workplace.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
