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- Tasks: Manage customer accounts and ensure top-notch service and communication.
- Company: Dynamic logistics company in Manchester with a focus on customer satisfaction.
- Benefits: Competitive salary, 22 days holiday, rising to 27, and a supportive work environment.
- Other info: Join a collaborative team with opportunities for personal and professional growth.
- Why this job: Be the go-to person for customers and make a real difference in their experience.
- Qualifications: Experience in freight forwarding and strong communication skills are essential.
The predicted salary is between 30000 - 33000 £ per year.
Location: Eccles Manchester
Hours: 9-5 Mon – Fri (1 hour for lunch)
100% office based
Salary: up to £33,000 dependent on experience
Holidays: 22 days per year – rising by 1 day per year up to 27 days per year
Job Summary
A key role within the Manchester Branch, working closely with the Customer Solutions Supervisor. The individual within this role is responsible for managing customer accounts, ensuring excellent communication and service levels, resolving issues efficiently and maintaining strong customer relationships.
Responsibilities
- Act as the main point of contact for assigned customer accounts.
- Manage customer booking and enquiries, including quoting, tracking, issue resolution, and status updates.
- Coordinate with internal departments (Sales, operations, transport, customs) to ensure the highest standard of service.
- Monitor and maintain service level agreements and client KPIs.
- Proactively communicate with clients regarding shipment status, service changes, or delays.
- Handle customer enquiries, complaints, and escalations professionally and promptly.
- Develop and maintain strong, long-term relationships with both internal and external stakeholders.
- Identify opportunities to improve service quality as well as establish potential for growth.
- Support the onboarding of new clients and ensure a smooth transition.
- Support with customer site visits, team meetings, and regular communication over the telephone.
Requirements
- Strong understanding of freight forwarding (knowledge of Road Freight is particularly valued).
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to prioritise tasks and manage time effectively.
- Have a customer-centric mindset with a focus on relationship management.
- Ability to work independently and collaboratively in a team environment.
Customer Solutions Advisor in Eccles employer: Career Choices Dewis Gyrfa Ltd
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Solutions Advisor in Eccles
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Solutions Advisor, you'll need to be on top of your game when it comes to talking with clients. Role-play common scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows that you’re keen and professional, which is exactly what they want in a Customer Solutions Advisor.
We think you need these skills to ace Customer Solutions Advisor in Eccles
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Solutions Advisor role. Highlight your communication skills and any experience in freight forwarding, as these are key for us.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for the job. Share specific examples of how you've managed customer accounts or resolved issues in the past – we love a good story!
Show Off Your Problem-Solving Skills: In your application, don’t shy away from showcasing your problem-solving abilities. We want to see how you’ve tackled challenges before, especially in a customer service context.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Freight Forwarding Stuff
Make sure you brush up on your knowledge of freight forwarding, especially road freight. Be ready to discuss how you've handled customer accounts in the past and any specific challenges you've faced. This will show that you understand the industry and can hit the ground running.
✨Show Off Your Communication Skills
Since this role is all about managing customer relationships, practice articulating your thoughts clearly. Think of examples where you've resolved issues or improved service levels through effective communication. This will demonstrate your customer-centric mindset.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like a delayed shipment or a difficult customer. Prepare some scenarios from your past experience where you successfully navigated similar challenges. This will highlight your problem-solving skills and ability to prioritise tasks.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, team dynamics, or how success is measured in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.