At a Glance
- Tasks: Lead a team to create an exceptional customer experience in a vibrant food environment.
- Company: Join SSP, the global food travel experts with a passion for quality and excellence.
- Benefits: Earn £13.61 per hour plus extra for late shifts, with amazing discounts and career growth opportunities.
- Other info: Flexible hours, diverse culture, and continuous training to boost your career.
- Why this job: Be part of a beloved brand and make a real impact on customer satisfaction.
- Qualifications: Must have at least 1 year of supervisory experience in hospitality or retail.
The predicted salary is between 30000 - 40000 £ per year.
About the Role
DUTY MANAGER - M&S SIMPLY FOOD, BIRMINGHAM NEW STREET STATION
Previous experience in a similar role is essential.
Pay Rate: £13.61 per hour + as a little incentive, you will earn an extra £1.50 per hour for hours worked between midnight and 6 am, bringing your rate of pay to £15.11 per hour.
Part‑time and Full‑time opportunities. Working flexibly on weekdays, weekends and bank holidays. Shift Times are scheduled between the hours of 4:30 am – 12:00 pm.
You will have at least 1 year of experience working as a supervisor/manager in a similar high‑volume hospitality or retail role.
Due to some responsibilities within the Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts and will be required to handle and serve alcohol.
If you’re passionate about food and travel, you’ve come to the right place. SSP are the Global food travel experts, and we have something delicious for everyone. Whether you’re flying, taking a train, or just passing by, we have the best food and drink options for you. We work with more than 500 brands, from our own creations like Upper Crust, Millie’s Cookies, Café Local and Beer House, to well‑known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog.
Discover a career with M&S, where quality and excellence meet. Join us in upholding the standards of one of the UK's most beloved brands and contribute to the success of M&S. As part of our team, you’ll play a pivotal role in delivering exceptional customer experiences.
At SSP, we don’t just offer jobs; we provide dynamic career opportunities with a host of benefits:
- 75% discount on your meal while on shift
- Employee Discounts: Enjoy up to a 50% discount, including 20% off on alcoholic beverages, at various SSP brands and franchises across the UK
- Friends and Family App: 20% discount across our Catering, Whistlestop and Urban Express units (T&Cs apply)
- Continuous Growth: Access award‑winning training, apprenticeships (dependent on location) and development programs to enhance your skills and advance your career, Duty Manager Development Programme and Chef Academy
- Colleague Rewards: shopping discounts, GP appointments, 24/7 helpline to financial and wellbeing support for you and your loved ones
- Health and Wellbeing Support: Retail Trust, flexible working, comprehensive family‑friendly leave
- Culture: We value diversity and inclusion at SSP, and we have a variety of networks to support you, such as LGBTQ+, Women’s Network, Neurodiversity and Disability and many more
- Activities: Barista Competition, Millie’s Cookies Ice off Challenge
- Financial Support: Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates and more
AS A DUTY MANAGER YOU’LL:
- Take charge of creating a clean, welcoming atmosphere that surpasses customer expectations, consistently aiming to improve service
- Guide and support your colleagues, maintaining a safe working and dining environment whilst being the go‑to person for day‑to‑day queries
- Coordinate team efforts. You’ll oversee the unit’s opening and closing, ensuring operational excellence, adhering to guidelines, and completing necessary documentation
- Focus on operational efficiency, staying informed about unit performance, championing improvements and simplifying operations
- Recognise and celebrate exceptional service within the team, leading by example, promoting inclusivity and motivation
- Build strong relationships, communicate effectively, and make thoughtful decisions, ensuring the team’s success and delivering excellence in customer service
Feel like you could belong at SSP? Apply now and start the best part of your journey as a Duty Manager!
SSP are proud to be an equal opportunity employer who seeks to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.
Duty Manager employer: Career Choices Dewis Gyrfa Ltd
At SSP, we pride ourselves on being a leading employer in the hospitality sector, offering dynamic career opportunities and a supportive work culture at our Birmingham New Street Station location. With competitive pay rates, generous employee discounts, and access to award-winning training programmes, we are committed to fostering your professional growth while ensuring a diverse and inclusive environment. Join us in delivering exceptional customer experiences with one of the UK's most beloved brands, M&S, and enjoy the unique benefits of working in a vibrant travel hub.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality and retail sectors. You never know who might have a lead on a Duty Manager position or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you nail those tricky questions. Focus on showcasing your experience in high-volume environments and how you’ve led teams to success.
✨Tip Number 3
Be ready to demonstrate your passion for food and customer service during interviews. Share specific examples of how you've created welcoming atmospheres and improved service in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities right there, tailored just for you.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Duty Manager role. Highlight your previous experience in high-volume hospitality or retail, and don’t forget to mention any leadership roles you've had. We want to see how you can bring your skills to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for food and travel, and explain why you’re excited about working with M&S. Let us know how you can contribute to creating exceptional customer experiences.
Showcase Your Leadership Skills:As a Duty Manager, you'll be guiding and supporting your colleagues. Use your application to demonstrate your leadership style and how you've successfully managed teams in the past. We love seeing examples of how you’ve motivated others!
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of M&S and SSP. Understand their values, the brands they work with, and what makes them stand out in the food travel industry. This will show your passion for the role and help you connect with the interviewers.
✨Showcase Your Experience
Since previous experience is essential, be ready to discuss specific examples from your past roles as a supervisor or manager. Highlight situations where you improved service, handled challenges, or led a team effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Demonstrate Leadership Skills
As a Duty Manager, you'll need to guide and support your colleagues. Prepare to talk about how you've motivated teams in the past, resolved conflicts, and created a positive working environment. Share stories that illustrate your leadership style and how you celebrate exceptional service.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
