At a Glance
- Tasks: Lead and mentor a team in Fire & Security systems maintenance and service delivery.
- Company: Join Mitie, the UK's leading Fire & Security company with a focus on growth.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Dynamic role with opportunities for career advancement and skill development.
- Why this job: Make a real impact by ensuring safety and compliance in your community.
- Qualifications: Strong technical background in electrical systems and experience in team leadership.
The predicted salary is between 40000 - 50000 £ per year.
Mitie Fire and Security are the UK’s leading Fire & Security company. We would like to welcome a new, experienced Fire & Security Lead Engineer into the group to grow and develop within the business.
Job Purpose: As a Lead Fire & Security Engineer, you will provide day‑to‑day technical leadership, support, and guidance to the engineering team within your area. You will oversee maintenance and service delivery across Fire and Security systems, ensuring compliance, efficiency, and customer satisfaction. Working alongside the Regional Service Manager and Scheduler, you will ensure the effective and profitable use of engineering resources while setting the standard for technical excellence and customer service.
Key Responsibilities:
- Provide daily support and guidance to engineers in your area.
- Conduct toolbox talks and maintain accurate records for compliance.
- Mentor and develop engineers through on‑the‑job coaching and formal training.
- Deputise for the Regional Service Manager during absences.
- Promote and maintain a high standard of professionalism, safety, and conduct across the team.
- Organise and maintain an effective call‑out rota for the area.
- Support engineers with stock control, resource management, and escalation resolution.
- Maintain Fire & Security Systems to current standards and customer requirements.
- Plan and manage both routine and reactive service visits within the region.
- Respond to service calls and customer issues with urgency and professionalism.
- Oversee the delivery of minor works and small bespoke projects in your area.
- Attend and assist with troubleshooting, site surveys, and installation handovers.
- Ensure all work is completed accurately, on time, and in compliance with industry and company standards.
- Build and maintain strong customer relationships, ensuring service excellence.
- Handle customer complaints and concerns promptly and effectively.
- Ensure performance and service delivery align with monthly schedules and compliance standards.
- Utilise customer portals as directed and ensure engineers do the same.
- Take ownership of customer satisfaction across all aspects of service delivery.
- Support technical teams (Sales, DRS, and Projects) with quotations and site knowledge.
Requirements:
- In addition to having all the usual attributes of a great Mitie Fire & Security employee, which include: a positive attitude, excellent communication skills, well presented and professional at all times, ability to work alone and as part of a team.
- Strong technical background in electrical/electronic systems.
- Excellent all‑round knowledge of Fire and Security systems.
- Experience in leading or mentoring engineering teams.
- Effective organisational and communication skills.
- Professional, assertive, and customer‑focused approach.
- Calm under pressure, enthusiastic, and proactive.
- Capable of working independently and collaboratively.
- Experience of front‑line customer contact in a fast‑paced environment.
Fire & Security Lead Engineer in Dudley employer: Career Choices Dewis Gyrfa Ltd
Mitie Fire and Security is an exceptional employer, offering a dynamic work environment where experienced professionals can thrive. With a strong focus on employee development through mentoring and formal training, we foster a culture of excellence and collaboration. Our commitment to customer satisfaction and compliance ensures that you will be part of a team that values professionalism and technical expertise, all while working in a leading position within the UK's foremost Fire & Security company.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Fire & Security Lead Engineer in Dudley
✨Tip Number 1
Network like a pro! Reach out to your connections in the fire and security industry. Attend local events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! If you’ve got a portfolio of past projects or achievements, bring it along to interviews. It’s a great way to demonstrate your technical expertise and leadership experience in fire and security systems.
✨Tip Number 3
Prepare for those tricky questions! Think about how you’d handle real-life scenarios related to customer service and team management. Practising your responses can help you feel more confident and ready to impress.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Plus, it’s a straightforward way to ensure your application gets noticed by the right people.
We think you need these skills to ace Fire & Security Lead Engineer in Dudley
Some tips for your application 🫡
Show Off Your Experience:When you're writing your application, make sure to highlight your experience in leading engineering teams and your technical background in fire and security systems. We want to see how your skills align with the role, so don’t hold back!
Tailor Your Application:Take a moment to tailor your application specifically for this role. Use keywords from the job description to demonstrate that you understand what we’re looking for. This shows us you’re genuinely interested and have done your homework.
Be Professional Yet Personable:While we appreciate professionalism, we also love a bit of personality! Let your unique voice shine through in your application. It helps us get a sense of who you are beyond just your qualifications.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Stuff
Make sure you brush up on your technical knowledge of fire and security systems. Be ready to discuss specific technologies and methodologies you've worked with, as well as any relevant regulations or standards. This will show that you're not just a leader but also a hands-on expert.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led and mentored teams in the past. Think about situations where you provided guidance during challenging projects or helped engineers develop their skills. This will demonstrate your ability to support and inspire others.
✨Customer Focus is Key
Be ready to talk about your approach to customer service. Share instances where you've handled complaints or resolved issues effectively. Highlighting your commitment to customer satisfaction will resonate well with the interviewers, as it's crucial for this role.
✨Plan for the Unexpected
Since the role involves managing both routine and reactive service visits, think about how you would handle unexpected challenges. Prepare to discuss your organisational skills and how you prioritise tasks under pressure. This will show that you're proactive and can maintain high standards even in a fast-paced environment.
