At a Glance
- Tasks: Answer customer calls and emails, providing support and guidance on council services.
- Company: Nations Recruitment, a supportive employer in Swindon.
- Benefits: Earn £13.90 per hour with full-time hours and immediate start.
- Other info: Join a dynamic team with opportunities for personal growth.
- Why this job: Make a difference by helping residents access vital council services.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 28800 - 28800 £ per year.
Employer: Nations Recruitment
Location: Swindon, Dudley
Pay: £13.90 per hour
Contract Type: Contract
Hours: Full time
Disability Confident: No
Closing Date: 19/06/2026
About this job
- Job Category: Admin & Clerical
- Job location: Civic Campus, Euclid Street, Swindon, SN1 2JG, Swindon Borough Council
- Hours per week: 37
- Start date: Immediate start
- Salary: £13.90 per hour
Responsibilities:
- To answer calls from customers, using our Call Centre technologies.
- To answer emails from customers using digital email technology.
- To listen attentively to customer requirements asking pertinent questions to establish facts in order to gain a full understanding of the customer’s needs.
- To maintain customer service standards by answering customer’s telephone calls and emails, being courteous, welcoming and professional at all times.
- Once the customers’ needs are understood, give them the support and confidence to self‑serve to answer their own query or by using Council equipment with a view to using their own where possible in the future.
- To refer unresolved actions to the senior, Team Leader, or other areas.
- To adhere to the Data Protection Act.
- To support the residents of Swindon via our inbound call centre, in accessing the many services provided by the council.
- To deliver an evolving support service whereby we encourage and support customers to access information online; adopting a digital first approach.
- Understanding the customers’ needs and signposting to relevant support services either inside or outside of the Council.
- Giving information on Council Services where it’s not available, escalating queries and requests for work to the relevant service area.
Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).
Customer Services Information Guide (Contact Centre) in Dudley employer: Career Choices Dewis Gyrfa Ltd
Nations Recruitment is an excellent employer, offering a supportive work culture that prioritises customer service excellence and employee development. Located in the vibrant Civic Campus of Swindon, employees benefit from a collaborative environment with opportunities for growth and skill enhancement, all while making a meaningful impact on the local community by assisting residents in accessing vital council services.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Information Guide (Contact Centre) in Dudley
✨Tip Number 1
Get to know the company! Research Nations Recruitment and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! As a Customer Services Information Guide, you'll need to be clear and concise. Role-play with a friend or family member to get comfortable answering questions and handling customer queries.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider info about the company culture and even lead to referrals.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application directly. Plus, it shows you're proactive and serious about landing the job. Don't miss out on this opportunity!
We think you need these skills to ace Customer Services Information Guide (Contact Centre) in Dudley
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Customer Services Information Guide. We want to see how you can bring value to our team!
Showcase Your Communication Skills:Since this role involves answering calls and emails, it's crucial to demonstrate your communication prowess. Use clear and concise language in your application to reflect how you'd interact with customers.
Highlight Your Problem-Solving Abilities:We love candidates who can think on their feet! Share examples of how you've successfully resolved customer queries or issues in the past. This will show us you're ready for the challenges of the contact centre.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Services Information Guide. Familiarise yourself with the key tasks like answering calls and emails, understanding customer needs, and maintaining service standards. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Practice Active Listening
Since the job involves listening attentively to customers, practice active listening techniques before your interview. This means showing that you can summarise what someone has said and ask relevant follow-up questions. You might even want to role-play with a friend to get comfortable with this skill.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss how you would handle various customer scenarios. Think of examples from your past experiences where you successfully resolved issues or helped someone find the information they needed. This will show that you can think on your feet and provide excellent customer service.
✨Familiarise Yourself with Digital Tools
As the role involves using digital email technology and call centre systems, it’s a good idea to brush up on any relevant software or tools. If you have experience with similar technologies, be ready to share that during the interview. If not, express your willingness to learn quickly and adapt to new systems.
