Domestic-Harplands Hospital

Part time – 33 hours per week | 3 week rota, including weekends. Shifts 0800‑1600 & 1200‑2000 hours | Salary: £24,465.00 pro rata, plus Serco benefits.

Main Purpose

Responsible for providing a high-quality cleaning, catering and general support service to the ward-based team ensuring a pleasant, homely environment for the patients.

Main Accountabilities

• Clean and maintain the work area in line with work schedules and in an efficient manner, ensuring a safe environment for all.
• Follow ‘best practice’ procedures associated with cleaning and control of infection.
• Ensure all cleaning equipment is used correctly and then cleaned and stored away after use; also, check the equipment before use for any faults.
• Set tables, and correctly serve patients with three main meals per day, in addition to any drinks/snacks required.
• Take the temperature of meals before serving.
• Ensure good communication (listening, talking, reading) with patients, visitors, staff, and colleagues in the unit.
• Undertake other duties as required, following appropriate training.
• Co-operate fully in ensuring compliance with the Health and Safety at Work Act 1974.
• Take reasonable care of your own safety and that of others who may be affected by your acts or omissions, including patients, staff, and visitors.
• Do not, intentionally, recklessly, or otherwise commit any act that adversely affects measures taken to protect the Health, Safety, Welfare and Sustainability of yourself or other users of the Hospital.
• Fire safety; follow the Trusts’ fire safety procedures and direction from the ward-based team.

What you’ll need to do the role

• Good standard of general education.
• Good reading and writing ability.
• Numeracy skills.
• Experience in a customer focus environment.
• Good Common Sense.
• Able to work with minimum supervision.
• Understanding of maintaining a clean environment.
• Able to communicate clearly with others.
• Be sensitive and understanding.
• Able to use own initiative.
• Receptive to change.
• Reliable.
• Confident.
• Compassionate.
• Flexible.
• Caring.
• Able to react to situations calmly.
• Able to work well as part of a skilled team.

Desirable but not essential

• NVQ Level 1 or 2 in cleaning building interiors.
• Basic Health and Safety certificate.
• Basic Food Hygiene certificate.
• Awareness of cleaning procedures and food hygiene.
• Worked in a hospital environment.
• Good life experience.

What we offer

• Salary: Competitive salaries with annual reviews.
• Pension: Up to 6% contributory pension scheme.
• Holidays: 25 days' annual leave plus bank holidays.
• Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
• Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
• ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.