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- Tasks: Manage schedules, support field teams, and keep customers informed in a fast-paced environment.
- Company: Join South Staffs Water, a vital resource provider for 1.5 million customers.
- Benefits: Competitive salary, pension contributions, store discounts, and 24/7 remote GP access.
- Other info: Dynamic role with opportunities for continuous improvement and career growth.
- Why this job: Make a real impact by ensuring smooth service delivery and enhancing customer experience.
- Qualifications: Strong communication skills, attention to detail, and ability to thrive under pressure.
The predicted salary is between 28500 - 28500 ÂŁ per year.
Salary: To ÂŁ28,500
Hours: 37 hours per week, Monday to Friday
Location: Walsall, West Midlands
Join our Customer Operations Hub here at South Staffs Water, as a Dispatcher and play a key role in keeping our services running smoothly. You’ll balance workloads, support field teams, and make sure customers stay informed every step of the way. If you thrive in fast‑paced environments, enjoy problem‑solving, and communicate with confidence, this role offers real impact and variety every day. Bring your resilience, positivity, and customer‑first mindset to a team that values collaboration and continuous improvement.
Who we are: Water is a precious and vital resource used by us all in our homes and businesses daily. At South Staffs Water we deliver high quality and reliable water supplies to around 1.5 million customers within the South Staffs and Cambridge, delivering exceptional levels of customer service and great value for money.
The role: The Dispatcher is responsible for managing proactive and reactive resource demands, creating a balanced and achievable schedule of works, and ensuring an excellent customer experience. This role plays a key part in maintaining service levels, supporting field operations, and keeping customers informed throughout the delivery of their service.
Key Responsibilities
- Manage proactive and reactive resource demands to create a balanced, achievable schedule of works.
- Allocate work effectively to Operational Resource within agreed SLAs, using a range of works management systems and tools.
- Keep customers at the centre of all activity, ensuring timely communication and clear explanations of required steps to complete their work.
- Jeopardy‑manage workflow throughout the day, redistributing tasks as priorities and service levels change.
- Liaise with operational team leaders and field teams to provide updates on delivery progress and available capacity.
- Identify opportunities for continuous improvement and contribute ideas through problem‑solving and active participation in daily stand‑ups.
- Attend business meetings on behalf of the Dispatch Team and take ownership of actions that support strategic improvements.
- Support other areas of the Customer Operations Hub as required to meet business needs.
What You'll Need:
- Strong communication skills, with the ability to translate messages across a wide range of stakeholders.
- High attention to detail and a strong customer focus.
- Experience working in a busy, fast‑paced, and dynamically changing environment.
- Ability to plan, prioritise, and organise workload effectively.
- Comfortable working under pressure and adapting to changing demands.
- Creative thinker with a continuous improvement mindset.
- Strong problem‑solving abilities.
- Confident in delegating tasks, guiding field staff, and maintaining productivity.
- High emotional intelligence, self‑awareness, and positive behavioural attributes.
- Ability to manage multiple tasks simultaneously while maintaining service levels.
What You’ll Get in Return:
- Competitive Salary of ÂŁ28,500 per annum depending on experience
- Company pension with employer contribution
- Store discount for personal shopping needs
- 24‑hour helpline providing free and confidential advice to you and your family on financial, legal, marital and health
- 25/7 remote GP access
Dispatcher employer: Career Choices Dewis Gyrfa Ltd
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dispatcher
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with current employees at South Staffs Water. You never know who might give you the inside scoop on job openings or even put in a good word for you.
✨Tip Number 2
Prepare for the interview by practising common questions related to dispatch roles. Think about how your skills in communication and problem-solving can shine through. We want you to show them that you’re not just a fit for the role, but a perfect match for their team!
✨Tip Number 3
Don’t forget to showcase your customer-first mindset during interviews. Share examples of how you’ve kept customers informed and satisfied in previous roles. This will demonstrate that you understand the importance of customer service in the dispatcher role.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the South Staffs Water team. Let’s get you on board!
We think you need these skills to ace Dispatcher
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Dispatcher role. Highlight your experience in fast-paced environments and your strong communication skills, as these are key for us at South Staffs Water.
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love creative thinkers who can adapt and find solutions, so don’t hold back on sharing your success stories!
Keep It Clear and Concise: When writing your application, be straightforward and to the point. Use clear language to convey your experience and skills, making it easy for us to see why you’d be a great fit for the team.
Apply Through Our Website: We encourage you to submit your application directly through our website. This way, you’ll ensure it reaches the right people and you’ll get all the latest updates about your application status!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Dispatcher role. Familiarise yourself with the key responsibilities and how they contribute to customer satisfaction. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Dispatcher, strong communication is crucial. Prepare examples of how you've effectively communicated with different stakeholders in past roles. Be ready to discuss how you would keep customers informed and manage expectations during service delivery.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've successfully solved problems in a fast-paced environment. Highlight your creative thinking and how you adapt to changing demands. This will showcase your resilience and ability to maintain service levels under pressure.
✨Emphasise Team Collaboration
The role requires working closely with field teams and operational leaders. Share experiences where you've collaborated effectively with others to achieve common goals. This will illustrate your team spirit and commitment to continuous improvement, which are key values for the company.