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- Tasks: Coordinate patient scheduling and manage clinic activities for Diabetes and Endocrinology.
- Company: Join the Liverpool University Hospitals NHS Foundation Trust, a leading healthcare provider.
- Benefits: Enjoy a permanent contract, supportive team, and professional development opportunities.
- Other info: Work independently in a collaborative team focused on improving patient outcomes.
- Why this job: Make a real difference in patient care while developing your skills in a dynamic environment.
- Qualifications: Strong organisational and communication skills; experience with outpatient systems is a plus.
The predicted salary is between 37338 - 44962 £ per year.
Employer: Liverpool University Hospitals NHS Foundation Trust
Location: Liverpool, L9 7AL
Contract Type: Permanent
Closing Date: 21 Apr 2026
Responsibilities
- Ensure patients are scheduled within RTT national guidelines and that referrals are actioned into the correct waiting lists.
- Check utilisation of clinics, contact patients to reduce no-show rates using trust software.
- Coordinate clinic activity, manage clinic templates, and support the smooth running of Diabetes and Endocrinology clinics.
- Use Choose and Book and EPRO to enable appointment booking and complete outcomes on InTouch following the trust’s outpatient booking model.
- Maintain accurate waiting lists to enable partial booking and meet RTT targets.
- Monitor data quality when transferring patients between waiting lists and manage extensions of clinic dates, alongside suspensions and cancellations.
- Utilise clinic slots and reduce DNA rates using the trust’s predictor software.
- Work independently with minimal supervision, organised, effective and efficient.
- Liaise with colleagues and other service users to ensure adequate resources and manage telephone and email enquiries.
- Communicate effectively, written and verbally, with staff, patients and relatives.
Key Requirements
- Outstanding organisational and communication skills; excellent telephone etiquette.
- Experience working under pressure, meeting deadlines and a keen eye for detail.
- Ability to maintain accurate waiting lists and consistently follow administration processes to meet hospital and external agency targets.
- Experience with outpatient systems such as Choose and Book, EPRO, InTouch and predictor software is desirable.
- Ability to work effectively within a small administration team.
Benefits
This role offers a permanent contract, supportive team environment, and opportunities for professional development within a large NHS foundation trust.
Diabetes and Endocrinology Utilisation Co-ordinator employer: Career Choices Dewis Gyrfa Ltd
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Diabetes and Endocrinology Utilisation Co-ordinator
✨Tip Number 1
Network like a pro! Reach out to current employees at Liverpool University Hospitals NHS Foundation Trust on LinkedIn. A friendly chat can give us insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common questions related to diabetes and endocrinology. We can help you with mock interviews to boost your confidence and ensure you shine when it counts.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed waiting lists or improved clinic efficiency in past roles. We want to see how you can make a difference in this position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’ve got loads of resources to help you along the way.
We think you need these skills to ace Diabetes and Endocrinology Utilisation Co-ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Diabetes and Endocrinology Utilisation Co-ordinator role. Highlight your organisational skills and experience with outpatient systems like Choose and Book and EPRO. We want to see how your background fits perfectly with what we need!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can help us improve patient scheduling and clinic management. Keep it concise but impactful!
Show Off Your Communication Skills: Since communication is key in this role, make sure your application reflects your ability to communicate effectively. Whether it's through your writing style or how you present your experiences, we want to see that you can engage with staff, patients, and relatives seamlessly.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward – just follow the prompts!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Stuff
Make sure you’re familiar with the key responsibilities of the Diabetes and Endocrinology Utilisation Co-ordinator role. Brush up on RTT guidelines, outpatient systems like Choose and Book and EPRO, and how to manage waiting lists effectively. This will show that you’re not just interested in the job, but that you understand what it entails.
✨Show Off Your Organisational Skills
Since this role requires outstanding organisational skills, prepare examples from your past experiences where you successfully managed multiple tasks or projects. Think about times when you had to coordinate activities under pressure and how you ensured everything ran smoothly.
✨Communicate Like a Pro
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. You might even want to role-play common interview questions with a friend to get comfortable with your responses, especially focusing on how you would handle patient enquiries or liaise with colleagues.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Prepare for questions like how you would handle a high no-show rate or manage conflicting appointments. Think through your approach and be ready to explain your reasoning behind your decisions.