At a Glance
- Tasks: Coordinate patient appointments and manage communications in a dynamic healthcare environment.
- Company: Join the University Hospitals Bristol and Weston NHS Foundation Trust, a leader in patient care.
- Benefits: Enjoy a permanent role with competitive pay and opportunities for professional growth.
- Other info: Be part of a caring community focused on improving health outcomes.
- Why this job: Make a real difference in patients' lives while working in a supportive team.
- Qualifications: Strong communication skills and a passion for helping others are essential.
The predicted salary is between 37338 - 44962 £ per year.
The role of the Float Clinic Co-ordinator is to receive and process requests from diverse sources for appointments in Outpatient or day case services. Most requests are referrals from the GPs made via ERS though some may also come via letter or email. Requests may also come through other sources including MDTs, Consultants, Nurses or Accident and Emergency. Requests need to be processed according to NHS and Trust policies and targets making sure appropriate new patients are registered on the Somerset Cancer Register and Medway. Appointments are made taking into account patient wishes and ensuring patients are fully informed about any arrangements. There will also be responsibility for changing or cancelling appointments as required and adjusting clinics when directed. The post holder will be responsible for providing information on a range of data as required by the Outpatient Management Team and to assist the Outpatient Management team in meeting the targets of the Patient Access Policy.
Communication
- To support the triaging of referrals by liaising with key clinical staff
- Manage patient communications both via telephone and through Trust systems to create letters, emails and text reminders
- To act as a point of contact for queries from clinical and non-clinical staff
- Liaise with clinical and non-clinical teams across the Trust via telephone and email
- Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate
- Communicate changes to clinics and appointments to patients as instructed, often at short notice.
- To show a caring and professional approach towards patients, relatives and carers.
Organising and Planning
- Implement the policy for patients who do not attend (DNA) their appointment
- To manage and monitor all outstanding appointment requests through the Trust’s Patient Administration System (PAS) and escalate any issues immediately to your manager
- Ensure clinic lists are effectively utilised in discussion with the appropriate clinician and manager, and rebook any cancelled appointment slots
- Attend appropriate meetings as required by the role’s line manager
Dermatology Float Clinic Coordinator | University Hospitals Bristol and Weston NHS Foundation Trust employer: Career Choices Dewis Gyrfa Ltd
University Hospitals Bristol and Weston NHS Foundation Trust is an exceptional employer, offering a supportive work culture that prioritises patient care and employee well-being. With a commitment to professional development, staff have access to numerous growth opportunities within the NHS framework, ensuring a fulfilling career path. Located in the vibrant city of Bristol, employees benefit from a dynamic environment that fosters collaboration and innovation in healthcare.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
