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For Companies At a Glance
- Tasks: Manage customer accounts and ensure top-notch service while resolving issues.
- Company: Dynamic logistics company in Manchester with a focus on customer satisfaction.
- Benefits: Competitive salary, 22 days holiday, rising to 27, and a supportive work environment.
- Other info: Opportunity for career growth and development in a vibrant office setting.
- Why this job: Join a team where you can build strong relationships and make a real difference.
- Qualifications: Experience in freight forwarding and excellent communication skills are essential.
The predicted salary is between 30000 - 33000 £ per year.
Location: Eccles Manchester
Hours: 9-5 Mon – Fri (1 hour for lunch)
100% office based
Salary: up to £33,000 dependent on experience
Holidays: 22 days per year – rising by 1 day per year up to 27 days per year
Job Summary
A key role within the Manchester Branch, working closely with the Customer Solutions Supervisor. The individual within this role is responsible for managing customer accounts, ensuring excellent communication and service levels, resolving issues efficiently and maintaining strong customer relationships.
Responsibilities
- Act as the main point of contact for assigned customer accounts.
- Manage customer booking and enquiries, including quoting, tracking, issue resolution, and status updates.
- Coordinate with internal departments (Sales, operations, transport, customs) to ensure the highest standard of service.
- Monitor and maintain service level agreements and client KPIs.
- Proactively communicate with clients regarding shipment status, service changes, or delays.
- Handle customer enquiries, complaints, and escalations professionally and promptly.
- Develop and maintain strong, long-term relationships with both internal and external stakeholders.
- Identify opportunities to improve service quality as well as establish potential for growth.
- Support the onboarding of new clients and ensure a smooth transition.
- Support with customer site visits, team meetings, and regular communication over the telephone.
Requirements
- Strong understanding of freight forwarding (knowledge of Road Freight is particularly valued).
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to prioritise tasks and manage time effectively.
- Have a customer-centric mindset with a focus on relationship management.
- Ability to work independently and collaboratively in a team environment.
Customer Solutions Advisor employer: Career Choices Dewis Gyrfa Ltd
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Solutions Advisor
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Solutions Advisor, you'll need to be on top of your game when it comes to talking with clients. Role-play common scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even lead to referrals, which can really boost your chances of landing the job.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Solutions Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Solutions Advisor role. Highlight your experience in managing customer accounts and any relevant skills in freight forwarding. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your communication skills and customer-centric mindset. Tell us why you're passionate about this role and how you can help maintain strong customer relationships.
Showcase Problem-Solving Skills: In your application, give examples of how you've resolved customer issues in the past. We love seeing candidates who can think on their feet and handle complaints professionally. It’s all about demonstrating your ability to keep customers happy!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of freight forwarding, especially road freight. Familiarise yourself with common terms and processes so you can speak confidently about them during the interview.
✨Show Off Your Communication Skills
Since this role is all about managing customer accounts and relationships, be prepared to demonstrate your excellent communication skills. Think of examples where you've resolved issues or handled complaints effectively.
✨Be a Problem Solver
Prepare to discuss specific situations where you've identified problems and implemented solutions. This will show that you have a proactive mindset and can handle challenges head-on, which is crucial for this position.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company’s service level agreements or how they measure client KPIs. This shows your genuine interest in the role and helps you understand their expectations better.