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- Tasks: Lead and coach a dynamic team to enhance their skills and performance.
- Company: Join a supportive company that values your leadership and fresh ideas.
- Benefits: Earn £15.38 per hour with free parking and flexible hours.
- Other info: Enjoy a temporary to permanent role with great career growth potential.
- Why this job: Make a real impact by shaping a thriving customer service team.
- Qualifications: Experience in team management and a passion for coaching.
The predicted salary is between 30000 - 32000 £ per year.
A chance to shape and grow a team - not just manage one. If you're a Customer Service Team Leader who loves coaching people, developing skills, and helping a team truly flourish, this is the kind of role where you'll feel right at home. You'll have the freedom to focus on what you enjoy most - spending time with your team, guiding them day-to-day, and seeing the difference your leadership makes. You'll be trusted to influence how things are done, supported to bring fresh ideas, and given the space to make a real impact!
Benefits / Details of the Customer Service Team Leader role:
- Pay: £15.38 per hour
- Start & Duration: ASAP - 12 week temporary to permanent contracts available
- Hours: 37.5 hours per week, Monday - Friday between 8am - 8pm, plus Saturdays 8am-1pm (1 in 4) on a rotating shift pattern
- Location: Middlewich (outskirts)
- Parking: Free on-site parking
- Notice periods: Happy to consider up to 2 weeks
What will you be doing as the Customer Service Team Leader?
- Coaching and developing a team of 15 - 20 advisors to improve confidence, skills, and performance
- Listening to calls and providing constructive feedback
- Running monthly 1:1s and supporting day-to-day development
- Monitoring performance and ensuring the team meet agreed standards
- Guiding new starters through onboarding and training
- Helping to identify improvements and ensuring processes run smoothly
What do you need to be considered for the role of Customer Service Team Leader?
- Experience managing or supervising a team
- Background within a customer-focused environment
- Experience coaching and developing staff
- Comfortable working with KPIs, targets, and performance frameworks
- Confident using MS Office and completing admin tasks
Customer Service Team Leader employer: Career Choices Dewis Gyrfa Ltd
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and mission. This will help you tailor your answers and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice your coaching skills! Since this role is all about developing others, think of examples from your past where you’ve successfully coached or led a team. Be ready to share these stories during your interview to demonstrate your leadership style.
✨Tip Number 3
Prepare questions for your interviewer! Show your enthusiasm by asking about the team dynamics, training processes, and how they measure success. This not only shows your interest but also helps you gauge if it’s the right fit for you.
✨Tip Number 4
Don’t forget to apply through our website! We want to make sure your application gets the attention it deserves. Plus, it’s a great way to stay updated on any new opportunities that might pop up!
We think you need these skills to ace Customer Service Team Leader
Some tips for your application 🫡
Show Your Leadership Style: When writing your application, let us see your unique approach to leadership. Share examples of how you've coached and developed teams in the past, and how you’ve made a real impact on their performance.
Be Specific About Your Experience: We want to know about your background in customer service! Highlight your experience managing or supervising teams, and don’t forget to mention any KPIs or targets you've successfully met.
Tailor Your Application: Make sure your application speaks directly to the role. Use keywords from the job description, like 'coaching', 'developing skills', and 'performance frameworks' to show that you’re the perfect fit for our team.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Show Your Coaching Skills
Make sure to highlight your experience in coaching and developing team members. Share specific examples of how you've helped others improve their skills and confidence, as this role is all about nurturing talent.
✨Know Your KPIs
Familiarise yourself with key performance indicators relevant to customer service. Be ready to discuss how you’ve met or exceeded targets in the past, and how you plan to ensure your team achieves their goals.
✨Demonstrate Leadership Style
Think about your leadership style and be prepared to discuss it. Whether you’re more hands-on or prefer to empower your team, show how your approach has led to positive outcomes in previous roles.
✨Bring Fresh Ideas
This role encourages innovation, so come armed with suggestions for improving processes or team dynamics. Showing that you can think outside the box will demonstrate your potential to make a real impact.