At a Glance
- Tasks: Manage customer orders, provide quotes, and ensure timely service delivery.
- Company: Join a global electronics company with a supportive team culture.
- Benefits: Competitive hourly pay, excellent training, and a dynamic work environment.
- Other info: Enjoy a friendly atmosphere with opportunities for growth and development.
- Why this job: Be part of a brand new position with real impact in a thriving business.
- Qualifications: Experience in customer service, strong IT skills, and attention to detail.
The predicted salary is between 27360 - 29120 £ per year.
Customer Service Coordinator Telford office based Monday Thursday 0830-16.30 Hourly pay rate £13 - £14 depends on experience. Initially 1 year contract. BRAND NEW POSITION.
Would you like to work in the Telford base of a global business where you will be valued, receive excellent training, support and be kept busy with a variety of tasks? If the answer is yes, this is the job for you. This is a really great opportunity to join a business who have a solid foot in the past as well as an exciting future.
Working within a busy, friendly and supportive team environment and for a global electronics company, you will have responsibility for a variety of tasks once trained.
Job role / details:- Provide sub-contract quotes to customers
- Manage and prioritise customer orders and communicate status
- Answer customer queries and relay information
- Release Service Orders to suppliers for outsource work
- Liaise with logistics to verify order progress
- Monitor job turnaround time to ensure customer SLA is met
- Update internal system notes for individual jobs
- Generate requisitions, purchase orders and overall scheduling
- Review supplier quotes and order confirmation status to ensure orders meet customer timescale
- Ensure all daily administration is completed accurately and in the time required
- Be able to work in a fast moving office environment
- Exceptionally focused and detail-oriented
- Understand purchasing and customer service process
- Have advanced IT skills
- Have strong multi-tasking and prioritisation skills
- Have previous work experience in office based customer service job
Customer Service Co-Ordinator employer: Career Choices Dewis Gyrfa Ltd
Join a dynamic global electronics company in Telford as a Customer Service Coordinator, where you will be part of a supportive and friendly team that values your contributions. With excellent training and opportunities for personal growth, this role offers a chance to engage in diverse tasks while ensuring customer satisfaction in a fast-paced environment. Enjoy the benefits of working for a well-established business with a promising future, all while being rewarded with competitive pay and a collaborative workplace culture.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Co-Ordinator
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Career Choices Dewis Gyrfa Ltd.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Career Choices Dewis Gyrfa Ltd. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Co-Ordinator
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Career Choices Dewis Gyrfa Ltd.
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Career Choices Dewis Gyrfa Ltd's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Career Choices Dewis Gyrfa Ltd offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
