At a Glance
- Tasks: Deliver outstanding customer service and promote zero-carbon living solutions.
- Company: Join OVO, a leader in sustainable energy with a mission for a greener future.
- Benefits: Competitive salary, performance incentives, flexible work options, and green benefits.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in customers' lives while supporting the planet.
- Qualifications: Passion for customer service and a desire to learn about sustainability.
The predicted salary is between 25950 - 26770 £ per year.
Location: Bristol, South West England
Pay: £25,950 to £26,770 per year
Contract Type: Permanent
Hours: Full time
Disability Confident: No
Closing Date: 02/07/2026
About this job
As a Customer Service Advisor, you will provide consistently outstanding service to OVO’s customers across the entire customer lifecycle, resolving inbound queries through calls, web chat, WhatsApp and email. Your role is rooted in OVO’s Plan Zero mission, informing and educating customers on home decarbonisation and promoting relevant products and services.
Working pattern: Full‑time – 37 hours per week. Shift times are between 8:00 AM and 6:15 PM Monday to Friday, with one Saturday per month from 9:00 AM to 2:00 PM. The position is hub‑based (Bristol or Glasgow) with flexible work‑from‑home arrangements. Travel to the hub twice per week during the 7‑week training period, then at least twice per month thereafter. The team operates in self‑managed squads focused on a common zero‑carbon goal. You’ll contribute to squad objectives, support teammates, and help drive continuous improvement.
Key Responsibilities
- Engage with OVO’s customers using passion across phone, email, and web‑chat contacts.
- Understand the root cause of customer contact and take ownership to resolve queries on the first call to prevent repeat contact.
- Coach teammates in areas of expertise, enhancing overall squad knowledge.
- Take full ownership for the success of the squad, managing your day autonomously to meet squad objectives.
- Prepare for, attend, and actively contribute to squad meetings.
- Implement continuous improvement initiatives.
- Act as an OVO ambassador, promoting our products and services and encouraging Zero‑Carbon Living.
- Account for your own development using the tools provided to enable strong conversations around new and existing products.
Qualifications & Experience
- Enjoy working in a fast‑paced customer‑service environment and have a passion for delivering outstanding service.
- Demonstrate OVO’s values and be an advocate of Plan Zero.
- Experience in cross‑selling.
- Able to work both independently and as part of a team.
Benefits
- Base salary of £25,950, rising to £26,770 once you reach Level 2 (usually 6‑9 months).
- Eligibility for a monthly incentive linked to squad performance.
- Flex pay: an additional 9% of your salary that can be taken as cash, added to your pension, or used for a range of flex benefits.
- Green benefits and progressive policies to support your well‑being.
We encourage applications from candidates who may not tick every single requirement but possess the core attributes and enthusiasm for the role.
Customer Service Advisor (Zero Carbon Living) employer: Career Choices Dewis Gyrfa Ltd
OVO is an exceptional employer, offering a vibrant work culture in Bristol that champions sustainability and employee growth. As a Customer Service Advisor, you will not only engage with customers to promote zero-carbon living but also benefit from a competitive salary, flexible working arrangements, and a supportive environment that encourages continuous improvement and personal development.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor (Zero Carbon Living)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Career Choices Dewis Gyrfa Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Career Choices Dewis Gyrfa Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor (Zero Carbon Living)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Career Choices Dewis Gyrfa Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Career Choices Dewis Gyrfa Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Career Choices Dewis Gyrfa Ltd!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
