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- Tasks: Handle inbound calls, providing top-notch customer service for repairs and maintenance.
- Company: Join Ian Williams, a company committed to fairness and inclusivity.
- Benefits: Enjoy a competitive salary, monthly bonuses, and 31 days annual leave.
- Why this job: Make a real impact by helping customers and contributing to team success.
- Qualifications: Customer service experience in a fast-paced environment and strong IT skills.
- Other info: Modern office with great transport links and opportunities for training and development.
The predicted salary is between 30000 - 35000 £ per year.
Our Inbound Customer Service Advisors are an integral part of the ‘Responsive Maintenance’ arm at Ian Williams, and we are looking for an additional team member to join our growing team. As an Inbound Customer Service Advisor, you are part of the National Helpdesk (The Hub), and you’ll enjoy the dynamics of working within a fast-paced and sometimes pressurised environment, working to SLAs and KPIs.
You will have a real impact working in the Helpdesk by providing the best customer service possible to our customers. By achieving this together with your team, you will be contributing to the company-wide success of Ian Williams. At Ian Williams, we’re committed to fairness, inclusivity and respect. Your hard work will always be recognised and rewarded, and with that in mind, we offer the following:
- Competitive base salary of £27,750 for a 37.5 hour working week
- Monthly performance bonuses
- Profit share scheme (14% of base salary achieved last year)
- 31 days annual leave (including Public Holidays) plus buy or sell annual leave
- Pension contributions up to 5%
- Life insurance
- Annual pay reviews
- Training & development opportunities
- Health and wellbeing support via Lighthouse Charity
We offer our employees a modern, spacious, and open plan office with easy public transport access (train & buses) and onsite parking for drivers.
The Customer Service Advisor role involves receiving high volume calls regarding repairs and maintenance enquiries from our social housing clients or the residents themselves. In addition to:
- Using a dynamic scheduling system and technology, you will answer inbound calls, taking pride in delivering a first-class experience to our customers in a concise, timely and efficient manner to ensure you are always striving for first-time resolution.
- Managing the emerging day, dealing with emergencies and exceptions, to ensure the most appropriate service is delivered to our residents and followed up by the correct departments.
- Acting as the first point of contact for our customers and our trade operatives to help with issues when they are on site, always helping to provide resolutions.
- Inputting up to date, accurate and complete notes for each job/task on the system and following process.
- Producing KPI reports daily, to contribute to the overall Contract performance.
What will you bring as a Customer Service Advisor? You’ll have demonstrable customer service experience ideally obtained from within a contact centre/call centre or similar fast-paced, dynamic environment. Strong IT skills with the aptitude to pick up new systems and be able to follow procedures. Excellent communication skills with the strength of character to make decisions and follow them through to completion and satisfaction, whilst always holding the customer at the heart. Above all, you’ll value ‘getting it right’ and take genuine pride in achieving your performance targets.
About Ian Williams Ltd. Discover more about us by reviewing our website, and also through our social media platforms, along with LinkedIn, Indeed and Glassdoor. The successful applicant will be required to complete a criminal records check. As an organisation assessing applicants’ suitability for positions which are included in the Rehabilitation of Offenders Act 1974 (Exceptions) Order using criminal record checks processed through the Disclosure and Barring Service (DBS), we comply fully with the code of practice and undertake to treat all applicants for positions fairly. Ian Williams is committed to creating a diverse environment and is proud to be an equal opportunity employer. Diversity is more than a commitment at Ian Williams, it is the foundation of what we do. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, and all other characteristics that make us different.
We reserve the right to shortlist prior to the closing date. Ian Williams Ltd will use applicants’ details for recruitment purposes only. For more information, please read our Candidate Privacy Notice located at our website. We are delighted to have strong relationships with our preferred agencies, therefore we politely request no agencies engage with us in regards to this position.
Customer Service Advisor Inbound employer: CAREER CHOICES DEWIS GYRFA LTD.
Contact Detail:
CAREER CHOICES DEWIS GYRFA LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor Inbound
✨Tip Number 1
Get to know the company! Before your interview, check out Ian Williams' website and social media. Understanding their values and culture will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling those tricky questions about resolving customer issues.
✨Tip Number 3
Show off your skills! Be ready to share specific examples from your past experiences that highlight your customer service abilities. Think about times you went above and beyond to help a customer.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor Inbound
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled high-pressure situations and provided top-notch service in the past!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, just like you'll be using on the job. Avoid fluff and get straight to what makes you a great fit!
Tailor Your Application: Take a moment to tailor your application to the role. Mention specific skills or experiences that align with the Customer Service Advisor position. This shows us you're genuinely interested and have done your homework!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at CAREER CHOICES DEWIS GYRFA LTD.
✨Know the Company Inside Out
Before your interview, take some time to research Ian Williams. Understand their values, mission, and the specifics of the Customer Service Advisor role. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Prepare for Common Scenarios
Think about the types of calls you might handle as an Inbound Customer Service Advisor. Prepare examples from your past experience where you successfully resolved customer issues or managed high-pressure situations. This will demonstrate your problem-solving skills and ability to thrive in a fast-paced environment.
✨Showcase Your Communication Skills
Since communication is key in this role, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend or family member to refine your responses and ensure you come across as confident and approachable.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, what success looks like in the role, or how performance is measured. This shows that you’re engaged and thinking about how you can contribute to the team’s success.
