Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers to retain and advise them, maximising sales opportunities.
- Company: Join a fast-growing business with a friendly team atmosphere.
- Benefits: Earn £26,500 plus OTE over £30k, with full training and career development.
- Why this job: Build a rewarding career while enhancing your customer service skills.
- Qualifications: No prior experience needed; just a positive attitude and willingness to learn.
- Other info: Enjoy a supportive environment with opportunities for personal growth.
The predicted salary is between 26500 - 30000 £ per year.
About this job
£26,500 to £26,500 per year, + OTE to over £30k + Benefits + Career
Contract Type: Permanent
Hours: Full time
This is a great opportunity to join a fast growing business, where you work within a friendly team, and have the opportunity to develop a career. You may have experience dealing with customers either face to face or over the phone, however no prior experience is necessary as full training can be provided on top of your existing customer skills.
What is most important is a desire to want to build a worthwhile career and have a positive attitude towards learning, and wanting to develop yourself with full training guidance.
In this role you’ll be responsible for contacting, retaining and advising new and existing stakeholders. Your working day will consist of making outbound calls to existing stakeholders with the intention of gaining repeat business, and retaining ongoing custom. You will also maximise sales opportunities, add-ons and take direct payments all whilst providing a high level of customer experience.
Customer Retention Executive employer: Career Choices Dewis Gyrfa Ltd
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Retention Executive
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help us tailor our conversations and show genuine interest when we chat with them.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will boost our confidence and help us articulate our customer service skills effectively.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give us insider tips and even referrals that might just land us that job!
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email. It shows our enthusiasm for the role and keeps us fresh in their minds as they make their decision.
We think you need these skills to ace Customer Retention Executive
Some tips for your application 🫡
Show Your Passion: When writing your application, let us see your enthusiasm for the role! Share why you want to be a Customer Retention Executive and how you can contribute to our friendly team. A positive attitude goes a long way!
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight any customer service experience you have, even if it’s not directly related. We love seeing how your skills can transfer to this role!
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, especially since you'll be doing a lot of that with our stakeholders!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Understand key concepts like active listening, empathy, and problem-solving. This will help you demonstrate your ability to connect with stakeholders and provide a high level of customer experience.
✨Show Your Enthusiasm for Learning
Since no prior experience is necessary, highlight your eagerness to learn and develop. Share examples of how you've embraced new challenges in the past, whether in work or personal projects. This will show that you're ready to take full advantage of the training provided.
✨Prepare for Role-Play Scenarios
Expect some role-play during the interview where you might have to handle a customer call. Practice common scenarios, such as dealing with complaints or upselling products. This will help you feel more confident and showcase your ability to retain customers effectively.
✨Research the Company Culture
Familiarise yourself with the company’s values and culture. Since this role involves working within a friendly team, be prepared to discuss how you can contribute positively to that environment. Showing that you align with their ethos can set you apart from other candidates.
