Customer Relations Assistant

Accommodation Services provide a home to over 5600 students living within our portfolio and in nominated properties. This role will help deliver a high quality service within a customer-focused environment which operates 24/7/365. Our dedicated team of staff provide support and signposting on a wide variety of emotional and practical issues, from issues living with others, behaviour management, homesickness, general wellbeing, engagement with meaningful social activity and connecting students to the services offered by the wider University.

In all our activities, we are driven by a culture of continuous improvement, implementing enhancements to our service delivery to enable an exceptional staff and student experience.

About you: You will be working as part of a team to provide administrative and clerical service with specific functions within residential lettings, including the allocation and operation of University managed Accommodation, giving advice on financial and contractual matters. This is a full time role post of 37 hours, fixed for one year (or earlier return of post holder). Postholder is required to be available to work of standard office hours with a minimum of one evening during the week until 19:00. Some weekend and evening work will be required during the main allocation period and student arrival times, including Clearing, Welcome Weekend and Marketing Events (Open Days and Applicant days). Prior notice will be given.

Where is this role based? This post is predominantly based at Frenchay, however travel to other campuses and nominated accommodation buildings will be necessary.

We have invested in the latest facilities and resources to give both our staff and students access to everything they need to succeed.

Why UWE Bristol? We are one of the largest providers of Higher Education in the South West with 38,000 students and 4,000 staff from right across the globe. Based in vibrant Bristol, our ambitions are to make a positive difference to our planet, transforming futures through actions and solving real world challenges. We offer a wide range of employee benefits including progressive pay rates, very generous annual leave and career average pension schemes as well as retail savings, onsite nursery and opportunities for training and personal development.

UWE Bristol recognises the power of a truly diverse university community. We’re part of a vibrant, multicultural city and welcome talented people from all backgrounds. Diversity is our strength, enhancing creativity, decision-making, and problem-solving. Join our supportive community and thrive. We particularly encourage applications from global majority candidates as we are currently under-represented in this area, however all appointments are made strictly on individual merit. As a Disability Confident employer we welcome applications from those who identify as having a disability.

Further information: If you would like an informal discussion about this opportunity, please contact Tracy Talboys and Louise Edwards on 0117 328 3601 or email: Tracy.Talboys@uwe.ac.uk, Louise.Edwards@uwe.ac.uk. This is a full-time, fixed-term post until 12th February 2027, working 37 hours per week. The postholder is required to be available to work out of standard office hours working a minimum of one evening during the week until 19:00. Weekend working will be required in respect of the main departure and arrival times (Welcome Weekend), Summer turnaround and various marketing events (Open Days and Applicant days). Prior notice will be given.

Interviews are scheduled to take place week commencing 23rd February 2026 at our Frenchay Campus. UWE Bristol is a campus-based University and it is vital to our success and the delivery of an outstanding experience for our students that our campuses are dynamic and vibrant places to learn and spend time. This role is therefore campus based for all of your time.

To ensure fairness and equity all salary offers will be made in line with the University's salary assessment guidelines and will be based on your relevant skills and experience. If offered a role, you will need to provide valid documentation confirming your right to work in the UK before employment begins. Guidance on acceptable documents is available via the Home Office Right to Work Checklist. This role is not eligible for Skilled Worker visa sponsorship.

We’d love to hear from you. If this role excites you, please complete our application form as soon as possible and tell us how your skills and experience meet the criteria listed in the Person Specification, using clear and relevant examples wherever possible. We’ll keep you informed of the outcome by email once shortlisting is complete.